Lead Consultant, Extended Services at Emburse | Torre
Lead Consultant, Extended Services
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Emburse

Lead Consultant, Extended Services

Emburse
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD30k - 70k/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Provide solution support to the Extended Services team on complex requirements • Stay current on new product features and tools • Promote best practice configuration and encourage customers and Extended Services Consultants to follow defined processes • Work with managers and configuration team to decide whether customer requirements require configuration team assistance • Recognize and report on situations that could become escalations (product or project related) • Contribute content to knowledge base • Scope and manage complex custom change requests and create customer SOW documents • Takes initiative to resolve blockers • Assist customers in the role of Emburse Solution Administrator, providing all tasks included in the Service Guide, for medium to large sized customers • Balance multiple concurrent projects within set workload expectations.
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