Solutions & Support Engineer (Remote US) at Bloomreach | Torre
Solutions & Support Engineer (Remote US)
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Bloomreach

Solutions & Support Engineer (Remote US)

Bloomreach
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD40k - 80k/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Monitor and handle incoming customer/partner issue within SLA • Provide fix or suggest workarounds for customer’s custom code or Bloomreach Experience platform product defect • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction • Gain expertise in Bloomreach products and help product developers in providing effective technical consultation as needed • Perform root cause analysis of issues and help customers to get the most out of the Bloomreach Experience software • Work closely with Support, Infra, and Technical Consultant teams in Amsterdam and US to serve our global customer base • Engage with the cross-functional teams like operations and engineering to build, drive, and improve tools and processes for quicker issue resolution • Communicate complex technical issues via email and in person.
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