Calling all Bilingual Customer Service Supervisors within the travel and lifestyle sector 📞Are you a people-first leader with a passion for coaching, collaboration, and customer excellence? Are you seeking a 100% Remote opportunity with benefits, paid time off, and a competitive salary? If so, please send your resume to brittany.thomas@randstad.ca today to schedule an interview.📝Key Responsibilities:Lead & Inspire: Supervise, train, and provide ongoing coaching and performance management to a high-performing team.Support: Handle escalated customer inquiries and troubleshoot complex issues.Collaborate: Partner with QA and Workforce Planning to hit KPIs and optimize scheduling/shift coverage.Improve: Identify training needs, monitor performance metrics, and support continuous process improvements.💼 What You Bring:Experience: 1+ years in a supervisory/leadership role within a contact center or customer-facing environment.Background: 2+ years of hands-on customer service experience.Language: Fully bilingual in English and French (written and spoken).Tech Skills: Strong MS Office knowledge; experience with Salesforce, Five9, or Verint is a major asset.Traits: Highly organized, resilient, empathetic, and adaptableI look forward to connecting with you soon!

Bilingual Customer Service Supervisor

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Brittany

Brittany

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly