Customer Service Representative at Virtual Assist | Torre
Customer Service Representative
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Virtual Assist

Customer Service Representative

Virtual Assist
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Emma
Emma
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Full-time

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Remote (for Philippines residents)
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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

We are looking for a reliable and detail-oriented Customer Service Representative to support daily client communication, CRM management, and administrative operations. The ideal candidate must have excellent English communication skills with a neutral/no strong accent, be comfortable working inside JobNimbus CRM, and be able to strictly follow SOPs and workflows. This role requires professionalism, consistency, and the ability to handle customer interactions efficiently in a fast-paced environment.Key Responsibilities:Handle inbound and outbound customer communication via phone, email, SMS, or chatProvide professional and timely customer support while maintaining a positive client experienceUpdate and manage customer information accurately in JobNimbus CRMFollow company SOPs, scripts, and workflows consistentlySchedule appointments and coordinate follow-ups with clients and internal teamsMonitor customer inquiries and ensure all tickets or requests are resolved promptlyDocument customer interactions, notes, and updates inside the CRMAssist with lead management, status updates, and pipeline trackingPerform data entry and maintain organized digital recordsEscalate customer concerns or urgent issues to the appropriate departmentCoordinate with sales and operations teams to ensure smooth customer onboarding and service deliveryTrack task completion and maintain daily productivity targetsAssist with quality assurance by ensuring all processes are completed accuratelyMaintain confidentiality of customer and company informationProvide general administrative support and assist with special projects as neededQualifications & Skills:At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative SupportExcellent verbal and written English communication skillsNeutral or minimal accent is requiredExperience using CRM platforms, preferably JobNimbusAbility to follow SOPs and structured workflows with high accuracyStrong organizational and multitasking skillsComfortable handling customer concerns professionallyProficient in Google Workspace or Microsoft Office SuiteAbility to work independently with minimal supervisionStrong attention to detail and problem-solving skillsStable internet connection and quiet work environment requiredMust have access to a static IP address through a reliable VPN provider such as NordVPN or SurfsharkWhy Join Us?Work-from-home opportunity.Opportunity to contribute to a growing business by enhancing efficiency and client experience.Supportive and collaborative work environment.Schedule:40 hours per weekMon - Fri: 4:30 pm - 8:30 pm - PSTSat - Sun: 8:00 am - 6:00 pm- PST
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