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about 2 months ago
Requirements and responsibilities
Key ResponsibilitiesHandle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems).Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams.Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them.Automate routine and repetitive tasks to improve team efficiency.Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.Skills, Knowledge & ExpertiseStrong troubleshooting and problem-solving skills.Experience with Jira at the administrator level.Ability to work with logs and monitoring tools to investigate product and system issues (Datadog, Grafana, Kibana).Knowledge and use of tools to automate administrative tasks.English B1 or higher.Understanding of software development principles and fundamentals.Experience writing simple SQL queries.Process management skills, ability to work in a team, proactivity.Nice to have:Experience with Google Cloud.Experience writing scripts in Bash, Python, Golang.Hands-on experience in incident management (SEV process, on-call duties).Experience at a fintech company.Experience at a startup.Job BenefitsFull-time B2B contractFully remote setup, work from anywhere in EuropeUp to 20% tax allowance22 paid leave days annuallyStock options (ESOP) in a fast-scaling, pre-IPO companyFlexi benefits you can use for wellness, travel, or learningWork alongside a high-performing, international engineering team in a global fintech unicornAbout TabbyTabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
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