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about 2 months ago
Requirements and responsibilities
About the roleAs an Enterprise Onboarding Specialist at Paystone, working on our Datacandy product line, you will manage some of our largest new clients’ onboarding and implementation projects, work directly with our sales and account management teams, and be responsible for client product adoption and delivering client-facing projects on time and on budget. You will have the opportunity to work directly with Paystone’s most important clients and you will be challenged to build relationships with them to ensure long-term account success. The ability to effectively communicate with stakeholders at all levels and keep them engaged — from executives to end-users of the platform — is essential.You’ll be expected toCoordinate a warm client handoff from sales to onboardingLead the onboarding process for new enterprise clientsEstablish onboarding project goals, deliverables, required resources, timelines and budgets in close collaboration with new clientsConduct comprehensive training sessions for clients, demonstrating key features and best practices to drive product adoption and client successManage timelines, deliverables, and client expectations throughout the onboarding process until launch and hand-off to our Account Management and Support teamsResolve issues and solve problems through the course of the projectStay up to date on the latest Gift and Loyalty industry trendsYou have:University degree or college diploma in Marketing, IT or a related field3 years or more of client-facing onboarding experience, preferably in the Saas industry; loyalty an assetProven track record of managing enterprise-level client projects and delivering successful onboarding experiencesExcellent leadership, communication and problem-solving abilitiesProject management courses or certification (CAPM or PMP) an asset
Optionally, you can add more information later (benefits, pre-screening questions, etc.)