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about 1 month ago
Requirements and responsibilities
About TrialKitTrialKit is an AI-native legal technology platform transforming how attorneys handle digital discovery. Our platform ingests, organizes, and analyzes discovery materials - documents, images, audio, and video - and unlocks insights through natural language search, linked entities, and case-building tools.TrialKit was designed by defense attorneys and is already used by more than 100 law firms across the United States. We’re building the modern platform for litigation teams - and the Discovery Team that ensures legal teams get the most out of the system when they have complex cases.About the RoleThe Discovery Specialist role sits at the intersection of legal work, technology, and customer support. This role ensures customers can successfully onboard and process complex or non-standard materials through the platform.This is a detail-intensive role ideal for someone with experience both preparing digital discovery (as paralegal or legal assistant) and handling customer support questions. You’re an ideal candidate if you are precise, efficient, resourceful, and an excellent communicator.As we continue growing the team, we are looking for Discovery Specialists both at standard hours, and to cover times when others are not available (early morning/ evenings / weekends), so the application includes a question about your preferred hours.What You’ll DoDiscovery SupportApply standardized workflows to maintain quality across all casesSupport customers in preparing materials in formats compatible with platform ingestion, including proprietary evidence formats like UFDR extractionsTroubleshoot file issues to ensure compatibility with the platformGuide customers through platform onboarding for new cases, including file organization best practices and upload workflowsWorkflow ManagementManage multiple cases simultaneously, prioritizing based on urgency, priority, and workloadMaintain accuracy and consistency while working at speedMaintain clean, organized digital file structures across local and cloud environmentsIdentify and document non-standard file handling patterns and recurring technical patterns across customers to improve internal playbooks and collaborate with developmentCollaboration & CommunicationCommunicate with internal teams and customers about estimated timelinesHelp customers resolve support issues, or escalate as neededShare customer trends to inform roadmap prioritiesPartner with Customer Success, Development, and Operations teams to deliver a cohesive customer experience.Support broader discovery operations as neededWhat We’re Looking For2+ years of experience as a paralegal or legal assistant, including reviewing and organizing large volumes of digital discoveryExperience troubleshooting and working with a wide range of file typesComfort working with proprietary or less common file formats (e.g., forensic extractions, body cam footage, audio/video files) is a strong plusStrong communicator with both internal teams and customers; customer support experience preferredMaintains strict confidentiality and exercises sound judgment when handling sensitive and privileged legal materialsFamiliarity with legal workflows, terminology, and discovery processesProficient with technology, including Box, Dropbox, Google Workspace, and Office 365Able to follow structured processes while adapting to edge cases, problem-solving, and recognizing patternsHighly detail-oriented and organized, with strong time management skills and the ability to manage multiple deadlinesDependable, accountable self-starter with a collaborative, team-first mindset; able to work independently in a remote environment with a “no job too big or too small” attitudeFast and reliable internet connection requiredWhy Join TrialKitJoin a fast-growing legal tech AI startupHigh-impact role working across many firms, and shaping how lawyers are able to litigate their cases across the country
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