About the Role: As a rapidly growing organization, we are looking for a Scheduling Coordinator full-time (typically 8am-5pm ET schedule, with flex to occasionally offer coverage for a 6am-3pm schedule when needed) to manage client and provider rescheduling needs, which helps optimize the utilization of our clinician availability. The Scheduling Coordinator will ensure accurate usage of billable and non-billable codes, identify trends with clinician and family cancellations, and optimize meeting the medical recommendation of service hours through proactive rescheduling. The ideal candidate will be detail oriented and confident in navigating time-sensitive conversations with current families and clinicians to ensure the continuity of client care through same day and future rescheduling across multiple locations.ResponsibilitiesInput client and staff scheduling changes with high attention to detail to ensure data integrityOversee staffing substitutions, enabling clinicians to cover open staffing needs upon call-outs, and arranging for timely replacement of clinicians where appropriateAssist with same-day call-out processes as needed to ensure coverage and minimize service disruptions. On such days when a team member is out of the office (e.g., PTO), your hours would shift from 6am-3pm ET that day.CentralReach practice management software, across all clinical service locationsOversee and manage the input and tracking of all hourly clinicians’ availability and service schedulesReview terminated and on-leave employees and update CR calendars as appropriateSupport payroll functions by stewarding timely CentralReach (CR) conversions and completing timesheet auditsAudit CR code and PTO usage to ensure accurate payroll processing and utilization tracking.Provide a superior experience for all stakeholders with kind, timely, and clear communication across all channelsSteward new processes overseen by Scheduling, partnering with team members to execute innovative scheduling and time off best practicesEssential Skills: Maintain positive relationships with all current and prospective clients, clinical staff, and other stakeholdersListens well; clearly and articulately communicates a broad range of ideas, simple or complex, in both written and verbal communicationHighly organized, structured thinker who is detail-oriented and solution-focusedOutstanding communicator with high EQ – ability to navigate challenging conversations with team members with urgencyProactive and self-starter, with ability to multi-task across multiple projects in parallelAbility to work independently and in a fast-paced environment with a solution-oriented mindsetMaintain client privacy and confidentiality as appropriate, per HIPAA guidelinesProficiency with CentralReach, Microsoft Office (Microsoft Word, Excel, Outlook, Teams)Role Qualifications:Preferred Bachelor’s degreeDesired familiarity working with clients and providers in a healthcare settingFamiliarity with ABA and Autism services, and/or CentralReach platform highly preferredProficiency with scheduling in CentralReach and using Microsoft OfficeMUST live in East Coast time zoneKind Behavioral Health (KBH) is a leading provider of Applied Behavior Analysis (ABA) services, dedicated to improving the lives of children with autism spectrum disorder (ASD). Our mission is to deliver high-quality, individualized treatment that fosters independence, enhances quality of life, and produces exceptional clinical outcomes. At KBH, we embrace a culture where we THINK BIG, HAVE FUN, DO GOOD, and BE KIND.Kind Behavioral Health (KBH) is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
