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Responsibilities
We are looking for a sharp, highly responsible Client Success & Operations Coordinator to take ownership of client follow-ups and help ensure that important operational tasks are completed properly.
This is not a passive customer service position. We need someone proactive, intelligent, organized, and persistent who takes ownership and makes sure things get done.
Responsibilities include:
• Manage ongoing communication and follow-up with existing clients.
• Follow up with clients consistently until every required step, document, issue, or action has been fully completed.
• Make outbound calls to clients when necessary and communicate through phone, email, SMS, and other channels.
• Provide excellent service to clients and assist them whenever something needs to be checked, resolved, or coordinated.
• Take ownership of client issues — if something needs to be investigated or handled by another person, follow it through until there is a clear resolution.
• Monitor client accounts and make sure everything is running properly.
• Verify that important internal operational tasks are being completed correctly and on time.
• Follow up with team members when something is missing or requires attention.
• Keep management continuously updated on important client issues, pending tasks, problems, and completed actions.
• Maintain accurate and organized information in the CRM.
• Identify problems before they become bigger problems and immediately communicate anything that requires management attention.
• Be available and responsive during the agreed working hours.
• Make sure no client, request, follow-up, or important operational task falls through the cracks.
We are looking for someone with:
• Exceptional spoken and written English — near-native or fluent professional level.
• Previous experience managing customers, accounts, customer success, or client relationships.
• Strong intelligence, common sense, and problem-solving ability.
• Excellent communication and interpersonal skills.
• Extremely strong organizational and follow-up skills.
• A proactive personality — someone who sees what needs to be done and takes action without constantly waiting for instructions.
• Strong ownership and accountability.
• Confidence speaking with U.S.-based business clients.
• Experience working with CRM systems and managing multiple clients simultaneously.
The right person should become someone management can trust to receive a task, own it, follow up on it, and make sure it gets completed.
This is a full-time remote position working U.S. business hours.
This job post is closed.