Spanish Customer Support Specialist at Homeaglow | Torre
Spanish Customer Support Specialist
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Homeaglow

Spanish Customer Support Specialist

Homeaglow
Posted by
Alice Victoria Lyon Chong
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(41) info
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

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Remote (for Colombia residents)
Remote (for Peru residents)
Posted 2 months ago

Responsibilities

Responsibilities: - Guide new cleaning professionals through the onboarding process. - Ensure they are fully prepared to use our services and understand all available features. - Serve as a primary point of contact for onboarding-related inquiries. - Respond promptly and accurately to customer questions via phone, email, and chat. - Educate cleaning professionals on best practices and resources available to maximize their experience. - Collaborate with the various teams to relay any feedback, improvements, or common issues identified during onboarding. - Track cleaning professional’s progress. - Maintain accurate records in the CRM system. Minimum Requirements: - At least 1 year of experience in Customer Service and Sales in the Call Center Industry. - Good to excellent English and Spanish communication in both verbal and written. - Team player. - Outstanding listening skills and attention to detail. - Excellent phone etiquette. - A professional and courteous disposition. - Persuasive and results-oriented. Preferred Qualifications: - Customer onboarding experience.
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