About Trevor:The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:Heart–We care deeply and commit to do what mattersIntegrity–We build trust through our words and actionsCommunity-Together, we are an unstoppable force for goodBelonging-We serve as allies to the mission, and to each otherProgress-We continually move onward and upwardRoles and Responsibilities:Talent Acquisition & Workforce StrategyLead and evolve Trevor’s talent acquisition strategy, processes, and practices to ensure an inclusive, high-touch, and mission-aligned candidate experiencePartner with hiring managers and organizational leaders to provide strategic guidance throughout the recruitment lifecycle, including workforce planning, sourcing strategy, candidate assessment, interview process design, and selection decisionsStrengthen and standardize recruiting operations, tools, and workflows to improve efficiency, consistency, communication, and candidate experienceDevelop inclusive hiring practices, resources, and training that support equitable and effective hiring decisions across the organizationOversee recruiting analytics, reporting, and talent insights to inform organizational decision-making and identify opportunities for continuous improvementPartner closely with hiring managers to strengthen interviewing capability and reinforce best practices in talent selection and onboardingEnsure recruiting strategies effectively support hiring needs for positions at all levels within a 24/7 shift-based service environment as well as administrative operationsLearning, Development & OnboardingOversee organization-wide learning and development strategy in partnership with the Learning & Development ManagerSupport the development of scalable learning experiences that strengthen manager capability, employee growth, leadership effectiveness, communication, performance management, and organizational cultureGuide the continued evolution of Trevor’s onboarding and orientation experience to ensure new hires feel connected, informed, supported, and positioned for successPartner with People team members and cross-functional leaders to improve onboarding coordination, onboarding communications, and early employee experience touchpointsPromote a culture of continuous learning and development aligned with Trevor’s mission, values, and operational needsCulture, Inclusion & Employee EngagementLead and support initiatives that strengthen organizational culture, belonging, engagement, and employee trust across TrevorPartner with the Culture & Engagement Manager to build and sustain a culture of trust grounded in transparency, accountability, inclusion, and collaborationSupport the development of inclusive employee programs, engagement initiatives, manager resources, and organizational practices that strengthen connection and retention across a fully remote workforce including 24/7 shift-based staffPartner cross-functionally to ensure culture and engagement initiatives are accessible and inclusive for employees working across varying schedules, shifts, and operational environmentsHelp strengthen LGBTQ+, intersectional, and other cultural competencies and inclusive leadership practices across the organizationLeadership & Team DevelopmentLead, coach, and develop team members across talent acquisition, learning & development, and culture & engagement functionsFoster a collaborative, accountable, growth-oriented team environment grounded in empathy, clarity, integrity, and operational excellenceProvide mentorship and direct support to developing team members while helping establish scalable systems, processes, and standards across the functionBuild strong relationships across the organization and serve as a trusted, approachable, and solutions-oriented People leaderOrganizational Partnership & OperationsPartner closely with the Chief People Officer and organizational leaders to align talent and culture strategies with Trevor’s broader organizational prioritiesNavigate highly collaborative and cross-functional environments with strong partnership across the People team, Internal Communications, Legal, Technology and organizational leadershipApproach all work and interactions with empathy and inclusion, to create relationships with teams and individuals at all levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward, listening and responding to develop mutual understanding and trustCommunicate clearly - both in written and verbal form - for internal audiences, distilling complex information into compelling, easily digestible narratives; conveying information around policies, legal and compliance considerations, and best practices in a way that is understood by staff at all levelsWork collaboratively with relevant external partnersThink strategically, taking into account HR considerations in addition to cultural, operational, and legal considerationsDemonstrate a commitment to fostering and maintaining an environment of inclusion and belonging, modeling Trevor’s values and enhancing culture in everyday interactions as well as operational initiativesMaintaining knowledge competency relating to The Trevor Project’s programs, services, and strategic goals, as well as the LGBTQ+ community we serveDemonstrate fair, ethical, and equitable business practicesHandle sensitive and confidential matters with the utmost discretion and integrity, with regard for cultural, operational, and legal considerationsLearn eagerly, share knowledge appropriately, and improve continuouslyDemonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelinesDemonstrate attention to detail and accuracy in all workHandle other relevant duties and responsibilities as assignedMinimum Qualifications:10+ years of progressive experience leading talent acquisition, employee engagement, learning & development, or broader talent management functionsExperience building or transforming talent and people programs within evolving, growing, or highly matrixed organizationsDemonstrated success balancing strategic leadership with hands-on execution in fast-paced environmentsExperience leading and developing high-performing teams, including mentoring and coaching junior staff membersStrong knowledge of talent acquisition best practices, onboarding strategy, employee engagement, and inclusive hiring approachesExperience operating within unionized environments and ability to navigate employee relations dynamics thoughtfully and collaborativelyStrong project management and operational planning skills with the ability to manage multiple priorities, stakeholders, and timelines simultaneouslyExceptional communication, collaboration, and relationship-building skills across all organizational levelsDemonstrated commitment to fostering inclusive, equitable, and mission-aligned workplace culturesAbility to navigate ambiguity, organizational change, and evolving priorities with sound judgmentExperience leveraging and optimizing reporting tools, workforce analytics, applicant tracking systems and talent technologies, including Lever, to strengthen recruiting operations, reporting, candidate experience, workflow efficiency, and hiring manager engagement across the organizationStrong emotional intelligence, integrity, discretion, and ability to build trust across diverse teams and stakeholdersProfessional proficiency in spoken and written EnglishExperience supporting talent, culture, or employee experience initiatives within 24/7 and shift-based organizations, and global or internationally distributed organizations is strongly preferredSpanish language proficiency is a plus
10 days ago