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16 days ago
Requirements and responsibilities
DescriptionIn short: we're looking for a Clinical Solutions Specialist (hybrid or remote) passionate about making healthcare better. This position offers a salary of $90,000 to $100,000 OTE (base salary plus variable compensation) based on experience, along with stock options, benefits such as paid time off, healthcare insurance, and more.Hi, I'm Kelsey, the VP of Customer Success at EnsoData! We're excited to announce that we're looking for a new teammate - a Clinical Solutions Specialist passionate about making healthcare better!The Clinical Solutions Specialist serves as a clinical subject matter expert and customer-facing partner, supporting both pre- and post-sale activities. This role is responsible for delivering high-quality product demonstrations, clinical training, and ongoing solution support to healthcare customers, while closely collaborating with Sales Account Executives to support pipeline development and deal success.Clinical Demonstrations & Sales SupportDeliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators.Customer Training & EnablementConduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows.Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing.Customer Success & Adoption SupportProvide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation.Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.Cross-Functional CollaborationAct as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs.Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.Compliance & Professional StandardsEnsure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products.Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.About EnsoDataEnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s.Here is a little about what we are doing in the world of sleep medicine...EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse OximetersEnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study ManagementRequirementsBachelor’s degree in a clinical, scientific, or healthcare-related field preferred, or equivalent work experience3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.RPSGT Certification (required)Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment.Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity preferred.PreferredLocated in MST or PST time zonesCertified in Clinical Sleep Health (CCSH)Certified Respiratory Therapist - Sleep Disorders SpecialtyRegistered Respiratory Therapist - Sleep Disorders SpecialtyCompany Culture - Embrace the Pineapple! How do we do this?Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywherePut Customers First - delights customers by working closely with them to support their initiativesBe a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammatesGets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teamsWe also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detailBenefitsThe benefits package includes, but is not limited to, the following:Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.Paid time off options - we want our employees to rest, recharge, and feel better.Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.401k to help people invest in the future.Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!)Interview ProcessSubmit a resume online and our hiring team will choose those that seem like the best candidates.We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.Expect an opportunity to show your skills.The final candidates will have a chance to meet a few people from the team.Offer!Let’s talkEnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future.