You’ve done Customer Success, Account Management, or high-touch support before — even if it was one year at a small SaaS or agency. You know how to be on a video call with a customer without freezing up. You genuinely like helping people solve problems. You’re the person who reads the ticket, gets on a call, and solves it — not the person who copy-pastes a canned reply. Bonus points if you speak Meta ads. If you’ve ever managed Facebook or Instagram campaigns, worked at a digital ad agency, or run ads for real estate clients — you’ll be dangerous in this role and we’ll pay you more for it. What you’ll do • Run onboarding calls with new customers within 48 hours of signup — get their first campaign live • Monthly check-in calls with active customers to review results and answer questions • Handle escalated support tickets that our first-line support can’t solve • Save calls when a customer tries to cancel — you’ll be trained on the playbook • Light expansion — flag opportunities to upgrade customers to higher tiers • Log every touch in our CRM and flag churn risks to the founder weekly Hours: 20 hours/week, Monday–Friday, with core availability during U.S. Mountain Time business hours (roughly 9 AM–1 PM MT). Real callback windows matter — customers are on the phone. What you need • 1+ year of Customer Success, Account Management, or high-touch SaaS support experience (agency experience counts too) • Fluent English (C1+) — you’ll be on video calls with U.S. customers every day • Confident on the phone and on Zoom — camera on, clear audio, professional setup • Comfortable with CRM tools (HubSpot, Salesforce, or willing to learn fast) • Self-directed — nobody will micromanage you • Reliable internet, quiet workspace, functional headset Preferred but not required: • Meta / Facebook Ads experience (huge plus — we’ll pay more) • Real estate industry familiarity • Prior remote work with U.S. companies What we pay • $700 USD/month base (paid twice monthly, 20 hrs/week) • $125 bonus per save call that retains a canceling customer for 60+ days • $175 bonus per tier upgrade you drive • $500 quarterly bonus if monthly churn stays below target Top performers realistically earn $1,400–$1,800/month on part-time hours. This is a real launchpad — as we grow, this role becomes a full-time Head of Customer Success. We’d rather promote from within than hire outside. We’re not looking for corporate CSMs from Fortune 500 companies. We’re looking for someone scrappy, smart, and hungry who wants to grow with a real business.

Customer Success Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Travis Thom

Travis Thom

About Walled Garden:

mission:

walledgardenhq.com/

Admin access needed