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Responsibilities
What You'll Be Doing:Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystemOwn the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise level customersAct a trusted advisor and advocate internally by working cross-functionally to deliver on customers needsBe the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makersWork in partnership with Technical Program Managers & Forward Deployed Engineering Team to guide customers through the project management and technical requirements of their implementationEnsure all account issues are quickly resolved, utilizing resources from cross-functional teams internallyBuild and maintain strong relationships with key stakeholders and influencers at our clientUse data to develop insight and understanding of customer’s business needs, goals and product utilizationDrive product adoption and value realization for post-go-live customers to maximize their success, retention, growth and expansionWhat We Hope You Are:7+ years of experience in SaaS, with ideally at least 3+ of those in P&C, Specialty Insurance, or InsurtechProven experience partnering with large enterprise level organizations in customer success, customer service or other client-facing, relationship management positionsRenewal or commercial revenue ownership experienceOutstanding ability to take a consultative approach, communicate and nurture positive business relationshipsAccountability, and personal organization are essential, project management skills and agile methodology are a plusExperience in leading a diverse group and training each according to needs and core valuesBoth a leader and a do-er, able to be both strategic and effective at executionStrong business acumen and executive presence to convey credibility at all stagesA business, risk management, communications or marketing degree is helpfulOur base compensation amount for this role is targeted to $160,000-$180,000. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun.Federato is an AI-native platform that’s bringing agentic AI to the full policy lifecycle. We’re aggressively transforming how insurance work gets done, and the world is paying attention: we've raised $180 million, including a $100 million Series D from Goldman Sachs. We have powerful product-market fit, and we're growing fast globally.You’ll get to work on complex problems with one of the most advanced AI teams you'll find anywhere.
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