For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit
partech.com or connect with us on
LinkedIn,
X (formerly Twitter),
Facebook, and
Instagram.Position Description:As an Enterprise Implementation Consultant at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement PAR OPS within new or existing client environments. Using your operational knowledge of the hospitality industry, you will serve as a consultant for clients to gather requirements, configure the software, manage implementation projects, train end-users, and deliver solutions tailored to meet the needs of their business.This role requires a strong blend of technical expertise, consulting skills, and client-facing communication—serving as the subject matter expert from kickoff through go-live and beyond.Reports To:Sr. Manager of ImplementationsWhat We’re Looking For:4-year technical degree or equivalent experience (preferred)1–3 years of experience working with the PAR OPS platform (preferred)2–4 years of experience in the restaurant technology industry (preferred)Previous experience in the hospitality industry in a management role (preferred)Track record of success in Professional ServicesDemonstrated ability to support multiple, concurrent initiativesSelf-motivated with a proven track record in customer multi-unit implementationsAbility to self-train and stay current with technology and security trends in restaurant and retailComfortable in a dynamic, agile environment within a growing technical organizationAdditional skills:Excellent operational, project, and time management skillsExcellent verbal and written communication skills across technical, non-technical, and international audiencesExcellent training and presentation skillsStrong technical and problem-solving abilitiesStrong consulting, organizational, and process improvement skillsStrong knowledge of application design, database tools, and relevant restaurant and hospitality technology (preferred)Strong analytical and debugging skillsSkilled at adapting services and methodologies to diverse customers and projectsAdept at leading scalable process developmentAbility to manage ambiguity and apply problem-solving in unique situationsAbility to communicate financial and technical concepts clearly and efficientlyAnalytical skills to help remove barriers to sales and implementationsExcellent working knowledge of PAR OPS functionalityUnleash your potential: What you will be doing and owning:Consult with clients to fully analyze and understand existing operational procedures across business functions (Procurement, Accounting, Payroll, Analytics & Reporting, etc.) from store level to corporate officeConfigure solutions to meet the needs of store-level operators, above-store operators, and corporate users based on gathered requirementsServe as subject matter expert throughout configuration, training, pilot, and rollout phases—communicating effectively with technical and non-technical stakeholders at all levelsComplete configuration efficiently and accurately across varying degrees of complexityConsult with third-party providers and internal team members to design and deliver software integrations and rollout solutionsPerform data analysis to identify required modifications that meet client business requirementsIdentify opportunities to provide additional products, services, or resources to clientsDeliver training effectively to end-usersDocument project task status and completion using project tracking tools while serving as Project Manager throughout the implementation lifecycleMaintain working knowledge of client operations to support issue resolution and educate support teamsAlert implementation senior management to potential scope challenges, issues, or change requestsContribute to knowledge management resources, including LMS content, internal and client-facing documentation, and digital adoption platformsCollaborate with internal support and implementation team members to resolve critical or complex technical issues in a timely mannerProvide Level II support to existing customersParticipate in after-hours client support rotation on a scheduled basisAI Integration:Leverage AI tools to enhance implementation efficiency by streamlining client analysis, automating documentation and reporting, and improving communication and training delivery.
2 months ago