Customer Support Specialist at Flo Health | Torre

Customer Support Specialist

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Full-time

Legal agreement: To be defined

Base compensation
EUR1.2k - 1.4k/month
~USD1.34k - 1.57k/month

+ Health insurance

location_on
Hybrid (Lithuania)
Posted almost 3 years ago

Responsibilities


- 300M+ downloads, 55M+ monthly users - #1 by installs in the iOS Health category - 4.9 stars on the App Store (3M+ reviews) - Series B funded HealthTech - Annual revenue at 9 figures - Valuation close to $1B - Empowering women, girls, and people who menstruate with essential digital health support - Trusted cycle, ovulation, and pregnancy tracking, educational content, and anonymized community platform - Harnessing the power of data analytics and AI to build a smarter future We are looking for a Customer Support Specialist to join our growing, Series B funded HealthTech company. As part of our Support team, you will be responsible for answering user questions and solving issues via email. This role requires excellent command of English, strong communication and problem-solving skills, patience, and a love for modern technologies. Knowledge of an additional foreign language is a plus. If you are passionate about providing support and contributing to the improvement of support processes, we would love to have you on board. This is a full-time position with a standard 5-day-a-week, 8-hour-a-day schedule. Join us and be part of a team that is dedicated to empowering women worldwide with essential health support. Responsibilities: - Responding to user requests about the app usage via email - Escalating issues to the engineering team - Identifying and analyzing user needs to provide insights to the product team - Contributing to projects that improve current Support processes