Customer Service Representative (Property and Casualty) - Spanish Bilingual at Peak6group | Torre
Customer Service Representative (Property and Casualty) - Spanish Bilingual
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Peak6group

Customer Service Representative (Property and Casualty) - Spanish Bilingual

Peak6group
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (United States)
Posted over 2 years ago

Responsibilities

We Insure, LLC. is an independent insurance franchise that takes immense pride in providing like-minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines. What makes We Insure stand out: we are data-driven for better value and people-led for better service. And our leadership is seeking more highly motivated, career-driven people to help lead our efforts! We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies. If you are looking for a long-term career in a supportive, goal-driven, growth environment with a company that believes in developing its people, We Insure is the right fit for you and we encourage you to apply today! Deliver quality customer service by answering inbound calls or chats from clients and/or agents for all personal lines insurance policies including (but not limited to) answering policy questions, endorsement changes, cancellation requests, policy payments/billing questions, providing requested documentation. This is a fully remote position. The training class for this position begins on March 25, 2024. Responsibilities: - Diagnose customer requests at a foundational level, provide solutions and use a structured thought process to achieve results while balancing customers’ needs with company/carrier guidelines. - Manage call metrics which include (but not limited to) call quality, average handle time, availability, hold times, as set by department standards. - Prioritizes and manages workflow to ensure efficient, timely, and accurate process of transactions while adhering to the standard operating procedures. - Develops successful customer relationships via the telephone and/or chat and ensures the highest level of customer service. - Takes ownership of each call, handling until resolution is reached; includes follow-up as necessary to ensure the actions promised to caller are completed. - Utilizes knowledge of automated systems to review and issue non-premium bearing endorsements as well as answer questions, document conversations and document files. - Requests additional documentation necessary for the processing of endorsements and cancellations. - Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Reviews, organizes and forwards information to other areas for handling or consideration. - Assists agents with policy related questions and assists agents with system related questions.
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