Customer Success Manager at Limbic | Torre
Customer Success Manager
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Limbic

Customer Success Manager

Limbic
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (London)
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Posted almost 3 years ago

Requirements and responsibilities

Limbic is making mental healthcare available to everyone, everywhere. It's already used in over 25% of Talking Therapies in the NHS and is deemed safe and effective after successfully gaining UKCA Class IIa certification, the only AI mental health decision support tool to do so. The role involves managing implementation timelines, identifying and communicating risks, working closely with product and design to capture and prioritise client feedback, monitoring and reporting across client accounts, and refining delivery processes. There will also be scope to work on ad-hoc projects across the wider team based on your areas of specific interest and developmental goals. Responsibilities: - Managing implementation timelines, identifying and communicating risks - Close cross-functional working alongside product and design to capture and prioritise client feedback - Taking charge of monitoring and reporting across client accounts - Future proofing our delivery processes by refining and developing them in collaboration with the team - Working on ad-hoc projects across the wider team based on your areas of specific interest and developmental goals
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