◽️ About the Company
This is an exceptional opportunity to join a privately held, fast-paced, Software as a Service (SaaS) national company based in Silicon Valley. Our company is changing the world of data-driven, personalized marketing communications, automating omnichannel marketing for some of the largest consumer brands in the world.
Our customers include four top six banks, media, communication, and insurance market leaders.
Our people and culture are our top priorities. We value our employees' contributions and work hard to ensure their voices are heard and accomplishments are recognized.
◽️ THE POSITION
We seek to hire a dynamic Solution Architect who will own the success of implementing our platform for various enterprise clients. You will be responsible for ushering some of the world’s largest financial, insurance, and media companies through the initial and continued adoption of disruptive enterprise software.
Our ideal candidate will work with our customers and internal stakeholders to define their business, technical, and architectural requirements to shape project implementation and drive successful business outcomes.
◽️ THE OPPORTUNITY
Reporting to the Director of Professional Services, this is an incredible opportunity to work with the most significant and most strategic customers at respected and well-known brands. Internally, this is also an opportunity to contribute to the maturity of our Professional Services team and the development of our products through customer feedback and industry best practices.
◽️ THE TEAM
You will be part of a team that advocates for our customers by understanding their business challenges and collaborating with empathy to deliver a high-quality customer experience.
The Professional Services team provides enterprise customers with an instrumental layer of success through custom solutions, technical expertise, and enterprise solution delivery.
◽️ THE REQUIRED SKILLS
💠 Bachelor's degree in Computer Science or a related field and 6-plus years of experience in the field or a related area.
💠 Demonstrable experience in solution design and technical delivery of Software as a Service (SaaS) platforms/equivalent.
💠 Experience with at least one of the following email marketing solutions: Salesforce Marketing Cloud, Mailchimp, Marketo, Constant Contact, Netcore, Hubspot, Zeta, SendGrid, Emma, Sendinblue, Amazon SES, Mandrill, Postmark, MailJet, Mailgun or similar.
💠 Experience leading customer-facing discovery sessions to conceptualize and design complex business solutions.
💠 Experience documenting customer problems and software solutions using business requirement document(s), wireframes, diagrams, workflows, and mockups.
💠 Proven results contributing to the customer and partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
💠 Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences.
💠 Experience executing IP Warming and a solid understanding of the process.
💠 Familiarity with HTML and CSS.
◽️ THE PREFERRED SKILLS
💠 Understanding the architectural principles of web-based platforms, including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers.
💠 Understanding of sales process and methodologies preferred.
💠 Strong understanding of SOAP APIs, REST APIs, and integration architectures.
💠 Experience with advanced data analysis techniques.
