Italian and English Customer Support Advisor (Remote Within Portugal Only) at Cross Border Talents | Torre
Italian and English Customer Support Advisor (Remote Within Portugal Only)
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Cross Border Talents

Italian and English Customer Support Advisor (Remote Within Portugal Only)

Cross Border Talents
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You'll elevate customer satisfaction and drive revenue by delivering expert multilingual support.
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Full-time

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Remote (for Portugal residents)
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Posted 5 months ago

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About the job Italian and English Customer Support Advisor (remote within Portugal only)Key Responsibilities:Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.Candidate Profile:Excellent communication skills coupled with empathy and team spiritTech-savvyPrevious experience in Customer Service (preferable)Previous experience in sales is a plusAvailability to work on rotational shiftsSalary ConditionsBase salary +Performance bonus (gross)Meal allowance: 7,23 per workday (paid in meal card)Transportation allowanceHealth insurance: Since day 1 upon monthly payment - Free after 6 months of contractSchedule:Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday + 1 rotational dayType of contract: 6 months with the possibility of renewalLanguages:Fluent in Italian C2 and strong B2 English
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