Virtual Assistant – MSP Operations Support at GSD Staffing | Torre
Virtual Assistant – MSP Operations Support
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GSD Staffing

Virtual Assistant – MSP Operations Support

GSD Staffing
Emma
Emma
You'll empower IT service excellence by optimizing operations and client communications remotely.
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Full-time

Legal agreement: Employment

Compensation
USD900 - 1.2k/month
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Remote (for Mexico residents)
Remote (for Guatemala residents)
Remote (for El Salvador residents)
Remote (for Colombia residents)
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Posted 3 months ago

Requirements and responsibilities

Job Title: Virtual Assistant – MSP Operations SupportCompany: GSD Staffing (Supporting US & Canada-Based MSP Companies)Applicants: Remote (Candidates preferred from Guatemala, Nicaragua, El Salvador, Honduras, Belize, Colombia, and Mexico)Hours: 44 hours per week, Monday through Friday (Weekends Off)Compensation: $900 – $1,200 per month (Depending on experience)Company OverviewGSD Staffing specializes in sourcing high-quality nearshore talent for Managed Service Provider (MSP) companies across the United States and Canada. We connect skilled professionals with established IT service providers seeking long-term, direct remote team members. Our MSP clients deliver IT support, cloud solutions, cybersecurity, and infrastructure management to small and mid-sized businesses.Position OverviewThe Virtual Assistant – MSP Operations Support will assist with service coordination, documentation, CRM updates, marketing support, and client communications within an MSP environment. This role supports structured, SLA-driven IT service operations and requires strong organization, accuracy, and professionalism.The ideal candidate understands service workflows and thrives in a fast-paced, process-oriented setting.Key ResponsibilitiesManage shared service inboxes and route inquiries appropriatelyUpdate client records in CRM and PSA systemsAssist with ticket documentation and ensure accurate data entryCoordinate scheduling between clients and technical teamsSupport marketing initiatives for IT service offeringsCreate graphics for social media and service promotionsPost job listings and company updates on LinkedIn and other platformsUpdate website content related to IT servicesMaintain organized documentation and SOPsTrack operational and service metricsRequired Skills and QualificationsAt least 1 year of experience as a Virtual Assistant or Administrative Support professionalStrong written and verbal English communication skillsExperience with CRM systems (HubSpot, Salesforce, or similar)High attention to detail and strong organizational skillsAbility to multitask in an SLA-driven environmentProficiency in Microsoft Office or Google WorkspaceExperience using Canva or similar design toolsReliable internet connection and professional remote setupPreferred QualificationsExperience working with an MSP or IT services companyFamiliarity with PSA tools such as ConnectWise or AutotaskUnderstanding of ticketing systems and service workflowsExperience supporting U.S. or Canada-based clientsBasic knowledge of IT terminology and managed servicesWhy Join Through GSD Staffing?Direct placement with U.S. and Canada-based MSP companiesFully remote work environmentStable weekday schedule with weekends offOpportunity to grow within the IT services industryStructured and performance-driven work cultureApplication ProcessQualified candidates are encouraged to submit their applications through: https://gsd-staffing.breezy.hr/
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