You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
3 months ago
warning
Heads-up
Requirements and responsibilities
About ZencityZencity is a mission-driven company transforming the work of government through community voices. Our community input and insights platform leverages advanced NLP and machine learning to help local government organizations make data-driven decisions. We work with 400+ cities and counties across the US and globally, from Los Angeles to Chicago to Austin. If you are passionate about leveraging data and technology to solve real-world challenges and improve life in communities, your place is with us.Why This Role MattersThe Core Account Manager owns the commercial relationship for Zencity’s midmarket and scale customer segments. With a larger book of business and shorter sales cycles than Enterprise, this role requires someone who can balance relationship depth with operational efficiency — managing renewals, identifying quick-win expansions, and moving with speed across a diverse portfolio.What You Will DoHelp translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change.Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts.Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential.Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners. Understand their priorities and connect Zencity’s value to their goals.Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close. Navigate government procurement for mid-size deals.Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals. Drive expansion into new departments and product lines.Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans.Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. Align on save plays for at-risk accounts.Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.RequirementsWhat We Are Looking ForRequired3-5 years in Account Management or Sales in a B2B SaaS environment with quota-carrying experience.High-volume portfolio management: Experience managing 50+ accounts with structured prioritization and time management.Government familiarity: Understanding of how local government operates — budget cycles, procurement basics, council dynamics. GovTech or public sector experience preferred.Commercial skills: Proven success in contract renewals, upselling, and cross-selling. You know how to run a deal process.Relationship building: Ability to build trust with government officials at both senior and operational levels.Organized and disciplined: You manage your pipeline with rigor — clear next steps, accurate forecasts, and nothing falling through the cracks.Strong communication: Excellent presentation, negotiation, and written communication skills.PreferredGovTech, civic tech, or public sector sales experience.Familiarity with MEDDIC or value-based selling frameworks.Experience with Salesforce and Planhat.Background in public administration, urban planning, or community engagement.Experience utilizing AI tools to improve delivery.What Success Looks Like90%+ gross retention across your portfolio.Consistent quota attainment on net expansion.Efficient deal velocity — renewals closed on time, not last-minute.Clean pipeline with accurate forecasting.Effective partnership with CSMs driving joint outcomes.Location / Travel requirementThe travel requirement for this role is We are accepting applicants working in the following states (EST time zone): Connecticut, Delaware, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, and Virginia.Salary RangeUp to 170K OTE
Optionally, you can add more information later (benefits, pre-screening questions, etc.)