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OverviewWe're seeking a Solutions Consultant to join our growing team and support the pre-sales process across our three healthcare SaaS business units: Surgimate, ImplantBase, and openDoctor. This role is pivotal in helping device manufacturers and their distributors bridge the gap between physical hardware and digital workflow optimization. Supporting our three specialized business units, you will focus on how our platform integrates into the device lifecycle, from surgical scheduling to field inventory management.This is an ideal opportunity for an early-career professional to build a career at the intersection of MedTech and supply chain logistics. In this role, you will work closely with our Sales Director, Sales, Implementations, Product, and Integrations team to assist in product demonstrations, customer discovery, and solution design. You bring strong curiosity, a willingness to learn, and a natural ability to communicate technical concepts to diverse audiences.Key ResponsibilitiesCustomer Discovery & Solution SupportAssist in Business/Workflow Process Assessments (BPAs) with prospective clients to map current-state OEM workflows, identifying friction points in field inventory, kitting, and surgical consumption-to-cash cycle.Support the development of tailored solution presentations and product demos for supply chain, operational, and IT stakeholdersHelp translate customer requirements into documented solution configurations with oversight from senior engineersPre-Sales & Implementation CollaborationPartner with Account Executives and the Director of Sales to provide technical support throughout the sales cycleAssist with technical handoffs from Sales to Implementation, ensuring accurate and complete documentationSupport Implementation Managers during configuration, testing, and go-live activities as neededTechnical Learning & Customer EnablementDevelop working knowledge of the platform's integration capabilities, data flows, and system configurationsIn collaboration with our Product Team, architect complex integration diagrams between our platform and the customer’s ERP ecosystem (SAP, Oracle, Microsoft Dynamics), ensuring seamless data flow.Learn and assist with EMR/EHR integration options, API workflows, and custom configurations under supervisionContribute to internal documentation, knowledge bases, and pre-sales enablement materialsCross-Functional ParticipationParticipate in cross-functional meetings with Product, Customer Success, and Marketing to build institutional knowledgeRelay customer feedback and market observations to senior team members and leadershipAssist with the development of technical content and enablement resources as neededOther duties as assigned by managementRequired Qualifications0–2 years of experience in a Sales Engineering, Implementation, or Customer Success role within a SaaS environment, OR equivalent experience in Medical Device Field Operations, Clinical Support, or MedTech Logistics.Basic technical aptitude; comfortable learning SaaS platforms, integrations, and data conceptsStrong communication and presentation skills with the ability to engage both technical and non-technical audiencesOrganized, detail-oriented, and able to manage multiple priorities in a fast-paced environmentCollaborative and curious team player with a customer-first mindsetPreferred QualificationsDomain expertise in medical device logistics, supply chain management, or OEM field inventory.Exposure to MedTech, healthcare SaaS or clinical IT solutionsFamiliarity with EMR/EHR systems (e.g., Epic, Cerner, Athenahealth) or healthcare data standards such as HL7/FHIRExperience supporting or shadowing sales demos, customer discovery calls, or implementation projectsProficiency with Salesforce or similar CRM tools is a plusExperience contributing to documentation, training materials, or pre-sales assetsWorking ConditionsRemote-first role with up to 50% travel for client sites, conferences, or team offsitesFlexibility to work across time zones or extended hours to support client-facing and team leadership responsibilitiesLearn more about SurgimateOur Product & Mission: At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care.Our Team: At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.Our Benefits: Full time, US based team members can expect: Competitive salary plus commissions/bonus, 401(k) with company match up to 4%; Medical, dental & vision plans for the employee through Cigna (plus employee covered plans available for dependents); Long Term Disability and Life Insurance; Monthly Home Internet & Wellness allowances; 10 Holidays + 2 Holiday Eves; 18 days PTO, 18 days Sick Leave; Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3). Our benefits may vary by country. Please ask your recruiting contact if you have any questions.
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