Customer Engagement Specialist - Remote at Waterfall Technology Consulting Partners | Torre
Customer Engagement Specialist - Remote
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Waterfall Technology Consulting Partners

Customer Engagement Specialist - Remote

Waterfall Technology Consulting Partners
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You'll drive sales growth by fueling the pipeline and making a critical first impression.
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Full-time

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Posted 5 months ago

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About the jobThe Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.Position ImpactThe Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.Key Responsibilities:Outbound Prospecting & EngagementConduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practicesRe-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunitiesIntroduce the companys aesthetic technology portfolio at a high level and assess interest and timingNavigate gatekeepers and engage decision-makers professionally and confidentlyLead Qualification & HandoffQualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent)Accurately document call outcomes and opportunity details in Salesforce or designated CRMSubmit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notesEnsure timely and clean handoff to maximize conversion rates and rep productivityPipeline Support & Activity ManagementMaintain consistent outbound activity levels aligned with performance expectationsTrack follow-up cadence and engagement history to ensure no opportunity is missedCollaborate with sales leadership to refine messaging, targeting, and qualification standardsQualificationsBachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)Strong communication and interpersonal skills with the ability to connect quickly and build rapportSelf-motivated, goal-oriented, and resilient under pressureExcellent organization and time-management skillsPreferredExperience with Salesforce CRM or similar platforms preferredPassion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methodsApply today!
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