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Responsibilities
The Veradigm Outcome Executive (VOE) is Veradigm's most senior client-facing individual contributor, responsible for the full strategic relationship across a portfolio of large pharma accounts. Serving as the integration layer across Sales, Consulting, Support, and A/R, the VOE drives retention, expansion, and wallet share through deep knowledge of client business priorities and the role of pharma in the broader healthcare industry landscape. The role operates with significant autonomy and is fully accountable for C-suite engagement, annual account planning, QBR cadence, and measurable revenue outcomes.CORE RESPONSIBILITIESServe as the primary strategic partner to C-suite and senior pharma leadership within an assigned portfolio of enterprise accounts; own the full client relationship across clinical, commercial operational, and regulatory touchpointsBuild and maintain executive-level relationships through frequent on-site visits, quarterly business reviews (QBRs), and proactive engagement — establishing Veradigm as a trusted long-term partnerUnderstand and document client business plans and clinical objectives; develop and execute annual account plans focused on retention, optimization, and expansionAnalyze client financial position and utilization data to identify whitespace, and real world data and services opportunities; translate findings into actionable pipeline and sales strategyDrive ACV quota attainment and MBO performance through disciplined pipeline management, accurate forecasting, and timely opportunity progressionAdvocate internally for client needs — surface product feedback, coordinate cross-functional issue resolution, and represent the client voice in roadmap and strategy discussionsPartner with RWE Consulting, Data Partnerships, Client Success, and A/R to ensure seamless delivery and proactive resolution of at-risk situations to drive expansion.Maintain deep knowledge of Veradigm Real World Evidence solutions and data offerings and the applicable healthcare landscape to credibly advise executive stakeholdersConduct whitespace and competitive analysis to expand Veradigm's footprint within each account and identify new use casesKPI'SNPSQuota AttainmentNew and Expansion RevenueQBR Completion RateREQUIRED QUALIFICATIONS10+ years of experience in Pharmaceutical Sales and/or Consulting · Demonstrated track record of building and sustaining C-suite relationships with pharmaceutical stakeholdersDeep knowledge of Pharma clinical and research ops with exposure to commercial analyticsProven ability to manage and grow a complex enterprise account portfolio with consistent quota attainmentStrong business acumen — able to analyze client financial data, build account plans, and connect Veradigm solutions to measurable client outcomesHigh emotional intelligence; skilled at anticipating friction, navigating organizational complexity, and maintaining long-term trustHealthcare regulatory and operational fluency — understands the clinical and business context driving client decisions, not just the technologyProficiency with CRM platforms (e.g., Salesforce) and standard business productivity toolsPREFERRED QUALIFICATIONSExperience working with Pharma but broad exposure to the healthcare ecosystemPrior exposure to product feedback loops, customer advisory boards, or formal voice-of-customer programsFamiliarity with Veradigm's product and service portfolio or comparable EHR/practice management platformsBachelor's degree in Business, Healthcare Administration, Life Sciences, or a related fieldEnhancing Lives and Building CareersVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
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