Remote Operations Manager (Residential Cleaning, US Client) Hiring: ASAP Compensation: $14 to $16 USD per hour ($2,427 to $2,773 USD per month, full-time) Schedule: Full-time, 40 hours per week, US Eastern Time business hours Location: Remote (LATAM-based candidates only) Languages: Bilingual English and Spanish required About the Company Our client is a growing residential cleaning company in the United States. The team includes professional house cleaners, a Field Manager, a General Manager, and a remote support team. They are looking for a highly organized, experienced Remote Operations Manager who can take ownership of daily operations, solve problems independently, and help run a more efficient business. This role needs to be filled as soon as possible. This is not an entry-level virtual assistant role. They need someone with experience managing people, coordinating schedules, handling unexpected problems, and making sound operational decisions without constant direction. Key Responsibilities 1. Recruiting and Hiring Manage the cleaner recruiting pipeline from application through hire Screen applicants, conduct initial interviews, and coordinate working interviews Follow up consistently with candidates to avoid delays and missed opportunities Coordinate with the Field Manager and admin team for smooth onboarding Track hiring performance and find ways to improve recruiting and retention 2. Scheduling and Daily Operations Manage and optimize daily and upcoming cleaning schedules Coordinate cleaner availability, absences, call-offs, and schedule changes Identify and resolve scheduling conflicts proactively Work with the Field Manager to arrange coverage when cleaners are unavailable Maximize cleaner utilization while keeping service reliable for customers Anticipate staffing shortages before they become urgent 3. Cleaner Communication and Support Act as the primary remote point of contact for cleaners on scheduling and operational questions Handle routine attendance, availability, and scheduling concerns Make sure cleaners get timely, accurate information Work with the Field Manager on issues that need in-person support, training, or coaching 4. Problem Solving and Escalation Serve as the first point of escalation for routine operational issues Investigate problems, make informed decisions, and coordinate resolutions Handle unexpected situations calmly and efficiently Escalate only significant or high-risk issues to the General Manager Spot recurring problems and put solutions in place 5. Process Improvement and Accountability Maintain organized systems for tasks, communications, and follow-ups Complete assigned responsibilities accurately and on time Improve scheduling, recruiting, and communication processes Report clearly on staffing, recruiting progress, schedule utilization, and open issues Collaborate with the General Manager, Field Manager, and remote admin team Required Qualifications Based in Latin America Fluent in English and Spanish, written and spoken 3+ years in operations management, dispatch, scheduling, workforce management, or a similar role Experience owning daily operations in a fast-paced service business Strong problem-solving, organization, and decision-making skills Able to manage multiple priorities and resolve unexpected issues Comfortable taking initiative and making decisions independently Strong attention to detail and reliable follow-through Proficient with Google Workspace and modern business software Available full-time during US Eastern Time business hours Background We Accept Home service experience is a plus, but not required. We welcome applicants with operations, scheduling, or team management experience from industries such as: BPO and call center operations Property management Dispatch and logistics Staffing and workforce management Other fast-paced, service-based businesses Strongly Preferred Experience with US home service businesses (cleaning, HVAC, plumbing, landscaping) Experience scheduling field employees or technicians Experience recruiting and hiring hourly employees Familiarity with scheduling or field service management software Previous experience supervising staff or leading an operations team What Success Looks Like After training, you will independently handle most routine recruiting, scheduling, and cleaner-related issues. You will: Keep schedules organized and fully staffed Maintain a steady pipeline of qualified cleaner candidates Resolve routine issues without pulling in the General Manager Follow through without reminders Catch problems early and act before they escalate Keep improving the efficiency and reliability of operations Who We’re Looking For Someone proactive, resourceful, dependable, and comfortable with ownership. When you see a problem, you start solving it instead of waiting to be told. This is a long-term role with a growing US company for someone who wants real responsibility and a seat on the management team.

Remote Operations Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Rob Denison

About Hirevado:

mission:

hirevado.com/

Admin access needed