Forbes Travel Guide is the global authority on luxury hospitality, recognized for setting the standard for exceptional guest experiences through our Five-Star Rating System, training programs, and professional development solutions.As we continue to expand our portfolio of professional credentials, we are seeking a Certifications Manager to lead the evolution, growth, and execution of our Verified Luxury Certifications program.About the RoleThe Certifications Manager is responsible for the overall success of the Verified Luxury Certifications portfolio, including current and future credentials.This role functions similarly to a product manager, overseeing the certification lifecycle from concept and development through launch, maintenance, continuous improvement, and learner engagement.Working closely with the Vice President of Learning Products & Services, the Certifications Manager will help define and execute the long-term strategy for Forbes Travel Guide's certification ecosystem, ensuring certifications remain relevant, engaging, scalable, and aligned with industry needs.The ideal candidate thrives at the intersection of learning, technology, content, analytics, and stakeholder management.What You'll DoCertification Strategy & Portfolio ManagementPartner with senior leadership to define the vision and strategic roadmap for the Verified Luxury Certifications portfolioDevelop and manage certification product roadmaps and enhancement initiativesIdentify opportunities for new credentials, specialization pathways, and continuing education offeringsMonitor industry trends, learner feedback, and certification performance metricsRecommend strategic improvements to strengthen program value and market relevanceCertification Program OwnershipOversee the end-to-end certification experience from enrollment through credential attainmentManage certification governance, standards, processes, and documentationCoordinate certification launches, updates, and future program expansionEnsure consistent learner experiences across all certification offeringsDrive ongoing program optimization and operational excellenceContent & Assessment ManagementPartner with Instructional Design teams to oversee the development and maintenance of:Certification examsStudy guidesLearning resourcesCandidate preparation materialsEnsure all certification content remains accurate, defensible, current, and aligned with program objectivesPrioritize content updates and enhancement initiativesSupport ongoing exam maintenance and quality assurance effortsLearner Experience & Platform OptimizationCollaborate closely with LMS and technology teams to continuously improve the learner journeyEvaluate user experience, platform functionality, and learner feedbackIdentify opportunities to reduce friction and improve engagement throughout the certification experienceSupport the optimization of enrollment, onboarding, assessment, and credentialing workflowsCommunity & Continuing EducationProvide strategic direction for the certifications community ecosystemPartner closely with the Community Lead to establish engagement goals and community initiativesOversee the development of continuing education opportunities that extend value beyond certification achievementSupport webinar programming, masterclasses, industry thought leadership, and professional development experiencesMonitor learner retention and ongoing engagement metricsCross-Functional LeadershipCollaborate with Learning Products & Services, Instructional Design, Operations, Technology, Marketing, and Commercial teams to execute strategic prioritiesPartner with marketing stakeholders on learner communication strategies, engagement journeys, and retention campaignsSupport go-to-market readiness through collaboration with internal sales and partnership teamsCommunicate certification roadmap updates and program enhancements to relevant stakeholdersAnalytics & Continuous ImprovementTrack and report on certification performance metricsAnalyze learner behavior and engagement trendsDevelop recommendations based on data and learner feedbackCreate visibility into program health, growth opportunities, and strategic prioritiesWhat We're Looking ForRequired QualificationsBachelor's degree or equivalent professional experience5+ years of experience in program management, product management, learning and development, education, certifications, or related fieldsExperience managing complex, cross-functional initiativesStrong project management and organizational skillsExceptional written and verbal communication skillsAbility to balance strategic planning with operational executionExperience collaborating with multiple stakeholders and business functionsPreferred QualificationsExperience with certification, credentialing, or assessment-based programsExperience managing educational products or learning portfoliosFamiliarity with instructional design and adult learning principlesExperience with LMS platforms and learner experience optimizationExperience with community engagement or membership-based programsHospitality, luxury service, professional development, or workforce education experienceExperience working with data, reporting, and performance analyticsSuccess in This Role Looks LikeA thriving and scalable certifications portfolioHigh-quality, industry-relevant exams and learning resourcesSeamless learner experiences across The Academy ecosystemStrong learner engagement and retentionSuccessful launches of future certification programsEffective stakeholder alignment across multiple teamsContinuous improvement driven by learner insights and performance dataWhy Join Forbes Travel Guide?At Forbes Travel Guide, you'll have the opportunity to help shape the future of professional development within the luxury hospitality industry while working alongside a passionate, global team committed to excellence.This role offers the chance to influence strategy, launch innovative learning products, and create meaningful impact for hospitality professionals around the world.If you're energized by building programs, improving learner experiences, and transforming ideas into scalable solutions, we'd love to hear from you.Why This Role Is DifferentUnlike a traditional Learning & Development Manager, the Certifications Manager serves as the product owner of the certification ecosystem, responsible for shaping the strategy, roadmap, content evolution, learner experience, and future growth of the credential portfolio. This role is ideal for someone who enjoys thinking strategically while collaborating across content, technology, marketing, operations, and community engagement to bring innovative learning products to market.
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