Technical Support Specialist Apply **ONLY RESUMES IN ENGLISH WILL BE CONSIDERED** Tier 2 IT Support Specialist (Remote | Part-Time | $13/hour) Job Type: Hourly Pay: $13 USD per hour About the Role We are looking for a skilled Tier 2 IT Support Specialist to provide remote technical support to end users in a Microsoft-based environment. The ideal candidate has strong troubleshooting abilities, excellent English communication skills, and hands-on experience with Microsoft Azure and Microsoft 365 technologies. This is a client-facing role requiring professionalism, attention to detail, and the ability to resolve technical issues efficiently while delivering outstanding customer service. Responsibilities -Provide Tier 2 remote technical support for end users. -Troubleshoot Windows desktop and laptop issues. -Manage user accounts in Microsoft Entra ID (Azure Active Directory). -Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. -Resolve password, authentication, MFA, and account access issues. -Assist with Azure administration and user management. -Troubleshoot hardware, software, printer, and network connectivity issues. -Escalate complex issues to Tier 3 engineers when necessary. -Document all work performed in the ticketing system. -Maintain excellent communication with clients throughout the support process. -Follow established IT policies and procedures. Required Qualifications 2+ years of experience in a Tier 2 IT Support or Help Desk role. Strong knowledge of: Microsoft Azure / Microsoft Entra ID Microsoft 365 Windows 10/11 Active Directory Microsoft Intune (preferred) Basic networking (DNS, DHCP, TCP/IP, VPN) Experience with remote support tools. Experience working with ticketing systems such as ConnectWise, Autotask, HaloPSA, Freshservice, or similar. Excellent troubleshooting and problem-solving skills. Ability to prioritize multiple support requests. Strong documentation skills. English Requirements Excellent spoken and written English (required). Comfortable communicating directly with U.S.-based users via phone, Teams, and email. Professional and customer-focused communication skills. Preferred Qualifications Experience working for an MSP (Managed Service Provider). Microsoft certifications (MS-900, AZ-900, MD-102, or similar). Experience with Microsoft Intune, Conditional Access, and Azure administration. Knowledge of endpoint management and security best practices. Compensation $13 USD per hour Remote position Flexible hourly schedule based on client needs If you're passionate about IT support, enjoy solving technical challenges, and have excellent English communication skills, we'd love to hear from you.

Tier 2 IT Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Natalia Kuzminski

About ROMY Business Matchmaker:

mission:

www.romyconsulting.com/

Admin access needed