Enterprise Customer Success Manager at Sonovate | Torre
Enterprise Customer Success Manager
Sonovate
Sonovate

Enterprise Customer Success Manager

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (London, Cardiff)
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Published about 2 years ago

Responsibilities & more

Sonovate is a lending and technology company with a clear vision: to be The Funding Platform for the Future of Work. Their embedded payment solution empowers the new world of work, offering flexible payments to recruiters, consultants, and labour marketplaces. They allow their customers to draw funds as and when they need them to pay their workers while waiting for end clients to pay them on their own terms. Sonovate is looking for an Enterprise Customer Success Manager to be part of their new Customer Success function. The role involves retaining and expanding customers proactively across all of Sonovate’s product offerings. The successful candidate will be delivering various tactical management and work requirements that are needed to make their customer’s a success, as well as mitigating risk, balancing service and operational delivery, and ultimately driving a return for Sonovate. Responsibilities: - Be the primary point of contact between Sonovate and a portfolio of customers of high value and varying complexity. - Effectively handle objections, manage complaints and escalations to provide the best outcome for the customer and Sonovate. - Maximise a customer’s experience and loyalty to the product by ensuring that they receive an engaging, professional, and understanding service. - Work cross-functionally to devise creative solutions to risk, service, and growth. - Carry out customer visits, reviews and work to develop strategic relationships to support their business objectives. - Build reports and solutions for customers that deliver goals and revenue outcomes. - Monitor the performance of the customer’s sales ledger and control the risk to Sonovate taking appropriate action to mitigate perceived risks where necessary. - Work proactively with the Credit Control department to maximise ledger performance. - Work directly with Underwriting and Credit Risk to manage and control risks, and present agreed solutions to customers. - Ensure customer fees are appropriate to current and future funding requirements, and renegotiate where applicable. - Exploit networking opportunities with customers and attend industry events to maintain knowledge on key development.
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