Support Desk - Contractor (Remote) at ExecOnline | Torre

Support Desk - Contractor (Remote)

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Freelance
Recurrent
Compensation USD20/hour
location_on
Hybrid (US)
Posted about 3 years ago

Responsibilities


At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. The Support Desk Agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our executive development programs. This person champions customer happiness, satisfaction, and success through patience, understanding and both content and technical know-how. Responsibilities: - Advanced Microsoft Excel knowledge including advanced conditional formatting, utilize data in Pivot tables, dynamic charts with formulas, multiple layers of charts. - Excellent writing and communications skills - Review participant feedback, handle responses, escalate feedback on a case by case basis. - Accurately identify, troubleshoot, and flag issues as they occur - Enthusiastically support our online participants with support needs by email and phone - Work through the hundreds of weekly cases and address participant needs quickly, thoroughly, accurately, and professionally - Promptly escalate more complex problems to appropriate internal team members - Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content and technical products (with training) - Continuously endeavor to improve the quality of our support and service, both internally and externally