Fulfillment Support Specialist at GOAT Group | Torre
Fulfillment Support Specialist
GOAT Group
GOAT Group

Fulfillment Support Specialist

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hong Kong
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Posted about 2 years ago

Responsibilities & more

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. You will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. Responsibilities: - Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines - Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment - Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards - Manage GOAT pick-up and GOAT drop-off timing, issues, and accuracy - Prepare orders for shipment by unboxing, assigning labels, wrapping and packing orders - Ensure inventory accuracy and quality is maintained from receipt to shipment - Maintain a clean work area to help ensure that merchandise remains clean and to help prevent work related injuries - Learn and retain information on individual sneaker model characteristics - Examine each shoe as part of the authentication process - Ensure all the details of the transaction are correct, including SKU, size, condition and original packaging - Restore shoe to its original, factory presentation - Be flexible to manage other assignments as they come up - Must be able to stand for long periods of time (up to 12 hours) - Must be able to lift and move boxes (up to 35 pounds) - Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
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