As a Clinical Care Navigator on the Organizational Services Team, you’ll be doing meaningful, high-impact work supporting companies and their employees through moments of challenge, change, and crisis. You’ll be the first clinical point of contact for HR, ER, and Benefits teams reaching out for expert guidance, and you’ll coordinate thoughtful, timely support for employees navigating behavioral health concerns. You won’t be providing ongoing therapy, you’ll use your clinical skills to offer expert consultation, coordinate critical incident responses, and proactively reach out to employees in crisis. Your work will help ensure safety and connection to high-quality care.You must be able to work one of the following shift(s): Tuesday - Saturday 1:00 PM - 9:30 PM PST / 2:00 PM - 10:30 PM MST: / 3:00 PM - 11:30 PM CST: / 4:00 PM - 12:30 AM ESTRequirementsProvide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies.Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach.Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concernsRespond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidanceReach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation to ensure connection to carePartner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitmentsMaintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocolsIdentify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferencesIndependently manage a caseload of complex, multi-need clientsQualificationsMaster’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be consideredCertified Employee Assistance Professional (CEAP) preferredMust have two years post license experience (EAP/clinical call center experience preferred or organizational consulting)Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teamsMust be a full time resident of the United States; work cannot be completed from outside the United States.Pay and BenefitsAs a full-time Organizational Services Clinical Care Navigator, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $38.65 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.The base rate is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)Lyra for Lyrians; coaching and therapy servicesEquity in the company through discretionary restricted stock unitsCompetitive time off with pay policies including vacation, sick days, and company holidaysPaid parental leave401K retirement benefitsMonthly tech allowanceWe like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
3 days ago