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Responsibilities
Key Skills & Expertise:ServiceNow CSM & CSM AdvancedCSM Case Management, Accounts & Contacts, Consumer ManagementCustomer Service Portal & CSM WorkspaceEntitlements, SLAs & Knowledge ManagementCase Assignment & Routing, Omni-Channel & Advanced Work AssignmentServiceNow Architecture & Solution DesignREST/SOAP/API IntegrationsIntegrationHub, MID Server, Import Sets & Transform MapsBusiness Rules, Script Includes, Client Scripts & ACLsFlow Designer, UI Builder / Now ExperienceScoped Applications, Update Sets & Application RepositoryData Migration, Security, Performance & ScalabilityEnterprise Application & Integration ArchitectureHLD, LLD, Data Models & Technical DocumentationWhat You’ll Do:Lead solution architecture and technical designTranslate business requirements into scalable CSM solutionsDefine integration/data/security strategiesConduct architecture and code reviewsGuide development teamsLead stakeholder discussionsSupport migration, upgrades, deployment, SIT/UAT, and production stabilizationWe are looking for an experienced ServiceNow Architect with 8–12+ years of ServiceNow experience, strong architecture/solution design expertise, and hands-on ServiceNow CSM implementation experience.Preferred Certifications: CSA, CAD, CIS-CSM, and CTA (highly preferred)
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