Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.People Experience Lead Reporting to: Chief People OfficerThe roleAs our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business.You will work closely with senior leaders, People Partners, People Operations, Total Rewards and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes.This role combines strategic thinking with practical execution. We are looking for someone who can build from first principles, improve how we operate at scale, and leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiencesWhat you will doYou will help define, implement and evolve the systems that shape how our people perform, grow, and experience the business.Your areas of ownership will include:Designing and improving our employee experience and ways of workingEmbedding behaviours that support our culture and business goalsOwning our employee listening approach, including pulse surveys and engagement insightsTurning feedback and data into clear, practical recommendations and organisational actionLeading the design, implementation and evolution of our performance and progression frameworksImproving fairness and consistency in performance reviews, calibration, and promotion decisionsIdentifying retention risks and working with People Partners and leaders to address themDriving measurable improvements in employee experience and performance practicesLeveraging automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insightWhat success looks likeIn this role, success means:Employees understand what is expected of them and how they can growPerformance processes feel clear, fair, and meaningfulLeaders receive insight that helps them make better decisionsEmployee feedback leads to visible actionBehaviours and ways of working are reflected in how the company operatesRetention risks are identified early and addressed effectivelyManual effort and inefficiencies in people processes are reducedAI-enabled and scalable practices improve the employee and manager experienceWhat we are looking forYou will likely bring:8–12+ years’ experience in People / HR rolesStrong experience across performance, engagement, employee experience and organisational effectivenessExperience implementing or improving HR technology, automation or AI-enabled solutionsConfidence working with senior leaders and challenging constructivelyStrong analytical thinking and the ability to turn data into actionable insightA practical, systems-oriented mindset with a focus on scalable outcomesExperience in a global or distributed organisationWhy this role mattersThis is a rare opportunity to help build the foundations of People Experience at Paymentology. You will play a key role in shaping how we grow, how we support our people, and how we build scalable, high-performing and insight-driven ways of working across the organisation.At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments.This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact.We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.
about 1 month ago