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DescriptionAs a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy.You’ll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action—fast.About ZafranOur Mission: To stop the exploitations of vulnerabilities, everywhere.What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.Who’s behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.We’re serious about our mission—so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!What you will doBuild trust from day one and be the face of Zafran throughout the customer lifecycleLead onboarding and ensure a fast, confident path to valueMonitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomesHost recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” momentsTroubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters mostAdvocate for your customers internally and turn their needs into impactCelebrate customer success and turn champions into advocatesSpot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hitRequirements4+ years in a customer-facing role with strong technical exposureFluency in technical environments—comfortable reading logs, understanding APIs, and translating strange bugs into human languageA knack for turning complex workflows into simple, actionable plansEmpathy, curiosity, and a bias for doing right by the customerExperience with platforms like Jira, Salesforce, Zendesk, Notion, or similarFamiliarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coderHave run customer trainings, hosted webinars, or created documentation people actually useEnjoy solving thorny problems, asking “what if,” and finding the signal in the noiseAre energized by a company culture where curiosity, speed, and GIFs can all thriveBenefitsAt Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!Equal OpportunityAt Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.If you’re curious, fun, and someone who gets things done, we’d love to meet you
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