Requirements and responsibilities
The Compliance team is responsible for assisting in the development and implementation of compliance programs to ensure companywide compliance and high-quality results for Liveops clients and Independent Agents.As a Compliance Specialist, you will continuously monitor business activities for compliance with applicable rules and regulations and ensure operating manuals and procedural documents stay current when regulations change. You will support research, analysis needs, identify trends, and propose compliance solutions to the team.The Qualifications We’re Looking ForAssociate degree or equivalent years’ experience.At least 2 years of Legal, Compliance, Regulatory, Audit or Risk experience, preferably in the call center industry.Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, and statistical analysis; familiarity with SQL, SharePoint, or Tableau is a plus.Proficient with the full Microsoft Office Suite, with strong computer literacy.Strong analytical, problem solving and reporting abilities. You will need the ability to analyze data and in return, prepare timely reports on your findings.Operate automatously. We give you autonomy to be creative in your space and do your thing. We need an individual that is self-motivated to get the work done well.Build team rapport. You need the ability to coordinate and brainstorm cross-functionally with team members while remaining an individual contributor to the team.Detail-oriented with experience in ensuring consistent documentation of work.Adaptable and able to thrive in a fast-paced work environment.Works well in a time crunch. There will be multiple time-sensitive requirements, and you will need the ability to meet deliverable due dates.The Competencies You BringAttention to Detail * Data Gathering * Analysis & Presentation Skills * Decision MakingThe Value You DeliverGains and maintains a comprehensive understanding of regulations and laws pertaining to independent contractors.Oversees and ensures adherence to compliance processes associated with independent contractor engagements.Provide guidance to internal teams regarding compliance issues and best practices.Keeps accurate records and compiles reports on compliance-related activities as needed.Assist with updating department’s processes when necessary to support compliance with the independent contractor framework.Act as a point of contact for compliance-related inquiries from independent contractors and internal stakeholders.Support the company's commitment to protect the integrity of the independent contractor model.Respond to state inquiries about independent contractors in a timely manner.Essential Job FunctionsEssential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.Ability to sit or stand at a desk for extended periods of time while working on a computer.Available for virtual meetings in a non-distracted environment.Ability to work independently and meet deadlines.Ability to work a flexible work schedule that includes regular business hours, and nights and weekends as needed.Eligibility RequirementsLegal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.Equal Opportunity EmployerAbout LiveopsLiveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.
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