About the roleThe Operations Director is an executive role acting as the main point of customer contact overseeing the complete governance of multiple data centers across a wide geographic area. The successful candidate will provide a central point of leadership reporting directly to the client and has complete operational oversight of the teams managing the physical assets. Individuals considered for this opportunity are self-starters, team builders, master negotiators, and administrative experts with a thorough command of what it takes to manage the full spectrum of customer expectations for a very hands-on client.ResponsibilitiesGuide and manage local and remote data center operational teams with a goal of 100% critical infrastructure and IT uptime and no lost time injuriesEnsure consistent service delivery and adherence to client and T5-driven operational standards across multiple sitesDevelop and implement operational best practice standards; identify areas for procedure, process, and policy improvement and work with the Critical Facility Managers (CFM) and client to implementEnsure compliance at the leadership level with standard operating and safety procedures by internal teams, vendors, customers, and other partiesResponsible for day-to-day and extensive reporting requirements to customers operations management and senior leadership on all business related to the operation of multiple data centers in multiple locations, including KPI and SLA management and reporting on a regular recurring basisSupport vendor selection process, and oversee vendor contracts, including vendor relationship management (scope, and SLAs), and participate in contract negotiation as neededParticipate in the annual opex & capex budgeting process as requested by T5FM managementWork with the CFMs to oversee all aspects of employee management including hiring, scheduling, training and development, and performance managementAll other duties consistent with your role as you may be assigned by T5FM managementEducation and ExperienceBachelors degree, or equivalent mission-critical data center experience managing large enterprise-level or wholesale/retail data center facilities (advanced degrees preferred)Prior executive-level interaction experience with client is a mustSolid understanding of critical mechanical/electrical infrastructure systems related to data center operations, as well as the IT networks supporting customers business initiatives10+ years executive-management experience in mission critical data center environment(s)7+ years personnel management experienceTravel for this position is estimated at up to 50%Knowledge, Skills, Abilities, and CompetenciesExceptional verbal and written communication skills for interacting with customers senior leadership and support-staff, T5FM employees, and executive leadershipHighly organized with exceptional prioritization and follow-up skillsStrong strategic-planning mindsetExceptional analytical and decision-making skills for understanding and evaluating complex problems and related resolutionsAbility to assemble, develop, and lead highly technical and diverse teamsProject management expertise, including understanding the scope, planning, and management of large-scale data center projects (installation and commissioning of new equipment or facilities, and replacement of legacy equipment)Strong financial acumen including creating and understanding annual capex and opex budgets, financial analysis, and invoicingAble to prioritize work based on shifting business and customer demandsAble to work within all levels of the organizationAble to participate and engage in C-level discussions and conversations pertinent to facility operations on a daily basisAble to articulate concepts and ideas to technical and non-technical audiencesAble to plan and lead customer-requested business reviews and auditsAble to understand IT and electrical/mechanical system concepts and other technical aspects of facilities managementAble to read and understand complex drawings, systems, and other operational documentationBenefitsPer Diem if travelingBonus eligibleBenefits: Medical, dental, vision, 401k w/ matchPTO and Paid HolidaysPhysical RequirementsAbility to stand, walk, sit, climb, and balanceAbility to stoop, kneel, crouch and crawl using both arms and legsAbility to pick-up minimum 60 lbs.Ability to reach with both hands and armsAbility to grasp, push, and pull objectsAbility to smell, talk and hearAbility to use hands and arms to reach, handle, feel, and typeAbility to see at close and distance ranges and correctly distinguish colorAbility to work inside and outsideAbout T5 Data CentersFrom the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions, including customized turnkey development, facilities management, and data center operations, and customized construction needs worldwide. The worlds biggest companies trust T5 with their data center operations. With over 400 engineers, technicians, and professional staff, T5 fosters an inclusive culture of excellence and progression dedicated to serving customers.Commitment to Diversity & Military VeteransT5 Data Centers is an equal opportunity employer committed to diversity and inclusion. They prohibit discrimination and harassment of any kind based on race, color,
