L1 Remote Desktop Support at ALOIS Solutions | Torre

L1 Remote Desktop Support

You'll drive operational efficiency and client satisfaction by resolving critical tech challenges.
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Full-time

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Remote (anywhere)
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Shared by
Paulina Romero Moreno
16 days ago

Requirements and responsibilities


Provide L1 support via phone, email, and chat (with primary focus on voice support). Troubleshoot hardware, software, and network issues within SLA timelines. Drive CSAT through first-call resolution and efficient handling. Maintain strong login adherence and availability. Follow escalation protocols and collaborate with L2/L3 teams. Contribute to knowledge base and continuous improvement.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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