Operations Manager

Relay Delivery

Posted by

(4)

Emma

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation USD4.5k/month

Negotiable

Remote (specific timezone)

GMT-09:00 to GMT-01:00

Posted 5 months ago

We're hiring a Relay Operations Manager to support the operational execution of rider supply, live operations, and support coordination. You'll be the operational backbone—ensuring daily operations run consistently across critical workflows, building sustainable processes, and acting as the primary point of contact between sourcing, rider pay, live operations, CX, and leadership. - High autonomy environment, make decisions within established frameworks. - Proactively identify and solve problems before they escalate. - Ensure flawless execution and surface insights that drive continuous improvement. - 5+ years in operations, logistics, or delivery/gig economy platforms with demonstrated ability to run execution independently - Team supervision experience with ability to drive accountability - Financial literacy and accuracy handling payments or incentives at scale - Problem-solver who sees what's broken and fixes it proactively - Comfort with data analysis and reporting tools

Proficient

Artificial intelligence (AI)

Data analysis

Financial literacy

Operations management

Process improvement

Supply chain management

No experience, but interested

Engineering

5+ years of experience required

Logistics

Operations

Discover your cultural fit with the team

Jobs posted: 1

Candidate review speed: ~3 days

Signalers: 294

User since: May 2026

Feedback summarized by AI: Applicants who didn't reach the late stages reported a lack of response and concerns that the recruitment process relies too heavily on AI and CV matching, potentially overlooking the human factor and charm that cannot be filtered by machines.

About Relay Delivery:

Relay was founded in NYC in 2014 by Alex Blum (CEO) and Mike Chevett (CTO) who noticed a major gap in operations for restaurants who relied on their own in-house couriers to make deliveries. With the emergence of “Big Delivery” and exorbitantly high fees for restaurants, our services are even more imperative to help operators keep their costs manageable. Relay offers restaurant owners an easy way to optimize their delivery operations all while regaining control over their businesses output and financial health. Today, we work with thousands of restaurants (SweetGreen, JustSalad, Tacombi, Papa Johns, just to name a few) to deliver over 25,000 orders per day. We are headquartered in NYC and operate in the NYC metropolitan area, Philadelphia, Washington DC, Chicago, and Miami.

mission:

Improving the backend logistics for food delivery across major cities in the US.

Reputation:

(4)

Jobs posted: 1

Candidate review speed: ~3 days

Signalers: 295

Domain created: Sep 2015

www.relay.delivery/

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Operations Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Julio Poppe