ServiceNow Architect – ITSM, ITOM & HRSD at Prism IT Corp | Torre
ServiceNow Architect – ITSM, ITOM & HRSD
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Prism IT Corp

ServiceNow Architect – ITSM, ITOM & HRSD

Prism IT Corp
Emma
Emma
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Full-time

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Remote (for United States residents)
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Emma of Torre.ai
 2 months ago

Responsibilities

We are seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across ITSM, ITOM, and HRSD. This is an excellent opportunity to work on large-scale enterprise and government-regulated environments while driving digital transformation initiatives.Key Responsibilities:Define ServiceNow platform architecture, roadmap, governance, and best practicesLead solution design workshops and provide technical leadershipArchitect and implement ITSM modules: Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management, CMDB, Service Level ManagementArchitect and implement ITOM capabilities: Discovery, Service Mapping, Event Management, Operational Intelligence, AIOps, Cloud Discovery, Health Log AnalyticsArchitect and implement HRSD solutions: Employee Center, HR Case Management, Lifecycle Events, Employee Journeys, Guided Self-Service, Document & Knowledge ManagementDesign integrations using REST APIs, SOAP APIs, Integration Hub, MID Servers, and Event-Driven ArchitecturesEnsure platform security, compliance, audit readiness, and governance standardsRequired Experience:12+ years of overall IT experience7+ years of ServiceNow implementation experience3+ years as a ServiceNow Architect / Lead ArchitectExperience leading large-scale enterprise ServiceNow implementationsTechnical Expertise:ServiceNow ITSMServiceNow ITOMServiceNow HRSDCMDB ArchitectureDiscovery & Service MappingEvent ManagementIntegration HubFlow DesignerEmployee Center / Service PortalPlatform SecurityPerformance AnalyticsPreferred Certifications:ServiceNow Certified Technical Architect (CTA)ServiceNow Certified Master Architect (CMA)Certified System Administrator (CSA)CIS – ITSMCIS – ITOMCIS – HRSDITIL Foundation / Managing ProfessionalPreferred Industry Experience:Aerospace | Defense | Federal | Manufacturing | ITAR-Regulated EnvironmentsAdditional Skills:Enterprise ArchitectureAI & Automation StrategyAIOpsGenAI / ServiceNow Now AssistProgram LeadershipIf you are interested or know someone who would be a great fit, please share your updated resume and contact details.
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