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Who we areCOURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.NOC Engineer II (Microsoft Specialist)We are seeking a dynamic NOC Engineer II (Microsoft Specialist) to join our team and take a central role in optimizing our IT operations. This position is responsible for monitoring and enhancing network performance, safeguarding security through advanced tools like IT Glue, Huntress, SentinelOne, Avanan, and Axcient, and strengthening our Microsoft security environment with best practices such as MFA and anti-phishing measures. The ideal candidate will lead the charge in supporting and mentoring junior engineers, handling escalations, executing proactive maintenance, documenting incidents, and driving process improvements and automation.Key Responsibilities: Monitor and analyze network performance, security alerts, server health, and application behavior to ensure optimal uptime and protection through the following tools:Documentation: IT GlueSecurity: Huntress, SentinelOne, AvananCloud Backups: AxcientSpecialize in hardening Microsoft security environments through methods such as:Upgrading password policiesImplementing multi-factor authentication (MFA)Deploying anti-phishing solutionsEnabling safe links and safe attachments featuresScope and support projects aimed at increasing Microsoft Secure Score and enhancing the overall security posture of the Microsoft suite and environment.Capable of interpreting Secure Score metrics and translating them into actionable improvementsServe as the primary escalation point for junior NOC engineers, providing guidance, mentorship, and incident response leadership.Document all incidents, resolutions, and lessons learned in comprehensive incident reports, regularly updating SOPs for NOC activities.Execute and oversee network maintenance tasks, including updates, patching, configuration, and hardware replacement.Develop and implement automation for routine monitoring and troubleshooting tasks.Key QualificationsProven experience in IT administration and toolset management.Deep understanding of Microsoft 365 and Azure AD security architecture.Proven experience with Secure Score optimization across multiple tenants.Strong grasp of identity and access management (IAM), including MFA, conditional access, and SSPR 3Strong problem-solving skills.Excellent communication and documentation abilities.Ability to work collaboratively across departmentsWhat we do for youAt COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.Benefit HighlightsCompetitive benefits package, including medical, dental, vision, and life insurance401k matchUnlimited Approved PTO after one year (2 weeks your first year)10 Holidays including your Birthday and a Floating Holiday!Gym reimbursementAmazon Prime reimbursement40 Hours for Volunteer TimePaid Maternity and Paternity leavePaid certificationsLearning and development programs
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