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About Us and Why We're HiringWe're ChiroCat, and we build cloud-based software that chiropractic practices across the United States love and trust. From the first patient interactions with digital intake forms to the final insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We're modernizing the chiropractic software space in big ways, but much more importantly, we're bettering the lives of our doctors, their team members, and especially their patients.The bottom line: we LOVE to help people who help people. And that's where you come in!Our Customer Support team has been doing incredible work, and the industry is taking notice. As we continue to grow, we need another exceptional team member to join our mission. We're seeking an experienced, technology-comfortable and people-savvy Customer Support Specialist who shares our passion for delivering remarkable customer experiences.At ChiroCat, we view Customer Support as a trade craft. It's masterful communication, product know-how, and the ability to read people's needs and deliver meaningful value. You're not just here to fix stuff or answer questions. You care about the human on the other end: the chiropractor, the office manager, the billing team, and ultimately, the patients themselves.What We're Looking ForREQUIREMENTSFor this role, you must:Live within the United States and be authorized to work here permanently without sponsorshipHave at least 3 years of experience in email, chat, or phone customer support OR at least 3 years in the chiropractic/healthcare industryHave at least 3 years of direct, customer-facing communication experienceHave experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience (billing, front desk, administration, etc.)Be comfortable working standard daytime hours in your local US timezoneStrive for masterful communication in written and spoken forms—it's an art you enjoy improving!Typing ability consistently at or above 50 WPM with accuracy above 95%.Software aptitude. You don’t need to be an engineer, but you enjoy learning and using new technology. Love to learn: You dive in, explore, test ideas, figure it out, and learn from your experiences.PREFERRED QUALIFICATIONSThese aren't required, but will help you stand out:Experience in both customer support AND chiropractic/healthcareBackground with complex B2B software or healthcare systems (EHR/EMR)You live in the PST or MST time zoneExperience creating customer-facing resources like help center contentSaaS industry experienceExperience making short, friendly Loom.com training videosFamiliarity with medical insurance billing processesPrevious experience in HIPAA-regulated environments Note: If you believe you're a fit but don't meet our preferred qualifications, still apply! We're more interested in finding the right person than a perfect resume.Life at ChiroCatChiroCat started with a simple mission: Empowering caregivers to transform lives through tools they trust. In an industry dominated by big conglomerates or funding-dependent startups, we're privately owned and stable. That means we can run our business as we choose. Our culture is built on genuine care for our customers, each other, and the meaningful work we do.HOW YOU'LL WORK AT CHIROCATWork from (Almost) Anywhere: We're based in southern Utah, but most of our team works remotely. For this role, we're only considering US-based candidates. For this specific opening, we’d prefer to find someone in PST or MST time zones.Balanced Work, Balanced Life: We work a standard 40-hour week and are fans of legitimately unplugging after hours. We're in this for the long haul and want you rested and focused. Exceptions exist, but we mostly work standard business hours in our local time zone.Take Vacation (Seriously): Most team members take three to four weeks per year — real vacations where you're not tied to your laptop or phone.Great Benefits: We offer fantastic health, dental, and vision insurance, with 100% of the premium covered for you and affordable rates for dependents. This is a salaried role, with a compensation range of $50k-$65k+ a year, depending on applicable experience.You'll Make a Real Impact: This role will have an incredible impact on the lives of our doctors and staff, not to mention the patients they serve. You'll be instrumental in their success. ChiroCat is the core of their business and their ability to serve patients, so their success with ChiroCat has far-reaching implications. You'll also be joining a small team and will have a big impact on not only the Customer Experience team here, but on our company as a whole.And do it with Great People: You'll be joining a team full of truly exceptional people. People who get stuff done. Who are genuine to their core. Who hold humility and confidence equally well at the same time. Who support each other and care deeply about our customers.What You'll Do at ChiroCatThis role reports to the Head of Customer Success and works closely with other peers and the Support Team Lead. A typical day might include:Responding to incoming live chats, emails, and phone calls within our help desk softwareHelping an office manager optimize patient flow by setting up digital intake formsJoining the Support+Engineering stand-up meeting (and sharing dad jokes with Doug; he won’t stop)Troubleshooting account settings and turning frustrated customers into advocatesIsolating, reproducing, and documenting bugs for quick engineering fixesHopping on screen-sharing meetings with customers to solve complex insurance billing situationsBlocking off time on your calendar to learn how to use new product featuresCreating Help Center and internal knowledge base content Making a quick Loom.com video for a customer to explain their next steps in a visual way You're the Right Fit If…You thrive on complexity and nuance.You're passionate about your career and team.You're a natural problem solver and detective.You understand every interaction matters.You love continuously making things better.You're the driver, not a passenger.You love learning complex things.You go the extra mile.You balance efficiency with quality.You see feedback as a gift.
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