About WorkSpanThe next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.WorkSpan is building the world’s largest, trusted co-selling network.WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.About the role:This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows.Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.Key Responsibilities:Core Responsibilities – DocumentationBuild structured product documentation Align documentation with product releases and changesMaintain integration documentation (CRM, APIs, data validation)Create troubleshooting libraries and error resolution guidesCore Responsibilities – Enablement (Expanded)Create enablement assets:Step-by-step walkthroughsQuick reference guidesInteractive demos (where applicable)Process maps and visual workflowsFAQs, Common pitfalls and how to avoid themDeliver lightweight training:Recorded sessionsLive walkthroughsOffice hours / Q&A sessionsSupport-Driven EnablementConvert support tickets into enablement improvementsIdentify repeat issues and create targeted trainingBuild decision trees for faster troubleshootingPartner with support to reduce ticket volumeAI-Ready EnablementStructure content for AI assistants and copilotsCreate modular knowledge blocks for reuseEnable smart search and contextual helpContribute to AI-driven support and enablement initiativesQualifications:Required Qualifications3–6 years in Technical Enablement, Documentation, Support, or Solutions rolesExcellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.Comfortable working in Agile, fast‑paced, customer‑facing environments.Experience with SaaS integrations and CRM systems (Salesforce preferred)Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)Strong time management and organizational skillsHighly coachable and strong ability to implement feedbackAbility to work closely and collaboratively with the teamPreferred QualificationsVideo editing skills using software such as (Adobe Suite, ScreenFlow, iMovie)Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk)AI tools (Claude, Gemini) Strong technical understanding (APIs, integrations)Ability to translate complexity into actionable guidanceStrong execution and ownership mindset
7 days ago