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Responsibilities
The Opportunity: You are a seasoned, customer-focused solutions leader trusted to manage complex, high-impact customer engagements. You operate comfortably across pre-sales, implementation alignment, adoption, and renewal readiness, and you are relied upon to navigate ambiguity, manage risk, and guide customers through technically and commercially complex decisions.This role represents the next step beyond the core CSM—expanding accountability from direct engagement to cross-functional orchestration, risk management, and strategic influence, while remaining hands-on with customers.Senior Customer Solutions Managers own solution success for complex accounts and orchestrate cross-functional teams; Services owns implementation and delivery execution, and Sales owns commercial renewals.Key Responsibilities:Lead complex or strategic customer engagements from pre-sales influence through adoption and renewal readinessShape deal strategy and solution qualification for high-value or high-risk opportunitiesProactively engage Network Intelligence to identify risks, trends, and optimization opportunitiesTranslate Ookla’s data and network intelligence into strategic, outcome-driven customer recommendationsLead value demonstration and technical storytelling for complex opportunities, guiding how demos, benchmarks, and insights are positioned to executive stakeholdersShape demo and proof-point strategy for strategic pursuits, ensuring alignment between customer needs, solution capabilities, and success outcomesAct as a senior escalation point, coordinating resolution across Services, Product, and Engineering, ensuring clear ownership and accountability across teamsDrive adoption and expansion, and enable successful renewals by ensuring measurable value realizationRepresent customer and regional market perspectives in internal planning and prioritization discussionsStrengthen executive-level relationships with customer technical and business stakeholdersJob Qualifications:7+ years of experience in Telco, ISP, or enterprise technology roles spanning pre-sales, customer success, and solution management across TAM, solutions consulting, or pre-sales rolesProven success managing complex enterprise customers across multiple phases of the solution lifecycleStrong understanding of network performance, connectivity solutions, and data-driven platformsAbility to synthesize technical, analytical, and commercial inputs into clear guidance for senior stakeholdersProven experience leading executive-level value demonstrations and influencing customer decisions through technical storytellingExcellent communication skills across executive, commercial, and technical audiencesStrong problem-solving skills and comfort operating under pressure and ambiguityExperience working across regions, cultures, and cross-functional teamsWillingness to travel regularly for client meetings and strategic engagementsFamiliarity with Ookla products or similar analytics and network intelligence platforms is advantageousAbout Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.About Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client focused, AI-enabled, great place to work in the world.Compensation Range Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $110,000 to $150,000 base. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
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