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Responsibilities
OverviewOur client is seeking an experienced Care Coordinator to support patient care, scheduling, insurance coordination, and follow-up activities. The ideal candidate will serve as a key point of contact for patients, ensuring a smooth and positive experience while coordinating communication between patients, providers, and insurance companies.This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.The client operates in the behavioral health space and is focused on delivering high-quality patient-centered care.The role will begin as part-time, with strong intent to transition into a full-time position based on performance and operational needs.Key ResponsibilitiesAnswer inbound and outbound patient calls professionallySchedule and coordinate patient appointments and follow-up visitsVerify insurance eligibility and benefitsAssist with prior authorizations and referral coordinationFollow up with patients regarding appointments, treatment plans, and outstanding requirementsCommunicate with insurance companies regarding eligibility, coverage, and authorizationsMaintain accurate patient records and documentation within the EMRCoordinate communication between providers, patients, and external healthcare partnersEnsure HIPAA compliance and patient confidentiality at all timesDeliver exceptional customer service and support patient retentionNon-Negotiable RequirementsMinimum 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a related healthcare administrative rolePrevious experience working with Illinois-based insurance plansExcellent verbal and written English communication skills with a professional phone presenceStrong understanding of healthcare workflows and patient coordination processesMust have a HIPAA compliance certificateAbility to work in a fast-paced healthcare environment while maintaining accuracyMust have a experience with SimplePractice EHRPreferred QualificationsExperience with referrals and prior authorizationsKnowledge of Medicare, Medicaid, PPO, HMO, and commercial insurance plansExperience in urgent care, primary care, or multi-specialty practicesFamiliarity with EMR/EHR systemsIdeal Candidate ProfileCompassionate, patient-focused, and service-orientedHighly organized and detail-drivenStrong multitasker who can manage competing prioritiesProfessional, proactive, and dependableComfortable handling
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