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Responsibilities
WHAT YOU'LL DO:Drive growth across assigned accounts by positioning WorkWave's comprehensive solutions to unlock new business value (including our signature WinTeam ERP, Timegate workforce management platform, integrated payments, and our new AI-powered analytics suite, Wavelytics).Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health.Lead high-impact QBRs and visionary account planning sessions to align on strategic priorities, expose hidden operational gaps, and hunt for high-value expansion opportunities.Deliver tailored product demonstrations in lockstep with Sales Engineers to showcase client priorities, and that position WorkWave as an essential long term partner.Manage the full expansion sales cycle: from needs discovery through negotiation and deal closing, including preparation of sales agreements.Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.Collaborate cross-functionally with internal teams (customer success, product, sales engineering) to align resources and drive deal execution. Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.WHAT SUCCESS LOOKS LIKE:ARR Quota Attainment (monthly/quarterly/yearly)Daily/weekly/monthly activity targets (call volume, demos set/kept, pipeline progression)Successful execution of QBRs and account plansDemonstrated expansion across whitespace and multi-product opportunitiesWHAT YOU'LL BRING: A consultative, relationship-first seller who can expand existing accountsStrong business acumen and ability to identify client challenges and map them to solutionsSelf-motivated, organized, and resourceful in driving expansion revenuePositive, team-oriented mindset with a passion for building lasting client partnershipsProven track record of achieving or exceeding ARR quotaStrong communication, negotiation, and interpersonal skills with the ability to build trust-based relationshipsAbility to work independently, manage multiple priorities, and navigate complex client organizationsProficiency in Salesforce, Salesloft, and sales enablement toolsFamiliarity with MEDDPICC methodology or other enterprise sales frameworks3–5 years SaaS sales/account management experience, preferably with enterprise accountsBachelor’s degree or equivalent experienceAbility to travel up to 25% of the time for client meetings and company conferences As a Mid Market Account Manager, you will be responsible for building strong, long-term relationships with our enterprise clients. You will serve as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Your success will be measured by your ability to strengthen customer partnerships, proactively grow your book value, and deliver tailored solutions that align with client needs.Why Join Now: We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation.WHAT YOU SHOULD KNOW ABOUT US: We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customersWe care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businessesWe openly accept others as they are and build strong partnerships based on trustTeamwork and collaboration is key to help our colleagues and customers solve their challengesOur team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration.A GLOBAL COMPANY WITH A LOCAL PRESENCE:We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey.We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. RELAX, WE'VE GOT YOU COVERED: Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND...Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidaysUp to 4 weeks paid bonding leaveTuition reimbursementRobust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!24/7 access to virtual medical care with TeladocQuarterly awards based on peer nominationsRegional discounts and perksOpportunities to participate in charitable events and give back to the community GROW WITH US: We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growthOur employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! 10 Time winner of Best Place to Work in New Jersey by NJBiz!WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. MagazineIn our dedication to salary transparency, the base salary range is between $75,000 - $100,000, with an on-target earnings (OTE) potential of $150,000-$200,000.
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