About Black Spectacles Black Spectacles is the leading learning platform for architects and designers, recognized for our strong brand, thriving business, and meaningful impact on the architecture profession. We are passionate about supporting the architecture and design community through innovative educational products and exceptional customer experiences.As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture where creativity, professionalism, and growth thrive. Our team is driven by a shared commitment to excellence, innovation, accountability, and taking care of one another.Black Spectacles has been recognized by Great Place to Work and Built In as a top workplace, honored by the American Institute of Architects for our national impact on the profession, and named by Inc. Magazine as one of the fastest-growing companies in the country.Role OverviewThis is a brand-new, high-impact role with the opportunity for ownership and professional growth. We are seeking a proactive, detail-oriented Account Manager to support the growth and success of our existing and future B2C client relationships. This role partners closely with the sales and marketing teams to deliver a world-class client experience through account support, relationship management, operational coordination, and client engagement initiatives.The ideal candidate is highly organized, client-focused, and eager to grow within an account management or client success career path. This is an excellent opportunity for someone who enjoys building relationships, solving problems collaboratively, and contributing to client retention and long-term success.Salary range: $60,000–$80,000, commensurate with experience and qualifications. Uncapped commission with meaningful upside on upsells, new sales, and re engagement wins, with an OTE of $90,000.What You'll DoOwn outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tierConvert inbound prospects who reach out through customer service channels asking which subscription tier to chooseManage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membershipHandle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support toolPartner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipelineTrack engagement and account health metrics to inform outreach priorities and surface at risk subscribersContribute ideas, processes, and playbooks that shape this role into a scalable functionMaintain accurate records inside HubSpot CRMOperate with a high level of professionalism, ownership, and follow through across every customer interactionRequirementsBachelor's degree2 to 4+ years of account management experience with a sales componentDemonstrated ability to upsell, cross sell, or grow existing accountsStrong written and verbal communication with a relationship first approachSelf-starter who is comfortable operating without a polished playbook or fully built CRM on day oneExcellent organizational skills and the ability to manage a high volume of accounts independentlyHubSpot experience preferred; Intercom and Stripe experience a plusComfortable in a fully remote, high accountability environmentHigh integrity, coachability, and a genuine interest in helping customers succeedOur Ideal TeammateAt Black Spectacles, we value individuals who:Take ownership and accountability for their workBring curiosity, creativity, and a growth mindsetCollaborate openly and contribute positively to team culturePursue excellence and continuous improvementCare deeply about making a meaningful impact on the architecture and design communityBenefitsWork From Home: Enjoy the flexibility of working remotely year-round.Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage.Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%.Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave.Referral Program: Earn rewards by referring top talent to our team.Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie.Join UsIf you’re excited to grow your career in account management while making a meaningful impact in the architecture and design industry, we’d love to hear from you.Black Spectacles is proud to be an equal opportunity employer.
3 months ago