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Posted 5 months ago
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Requirements and responsibilities
Who are you? As a Customer Success Manager at Venn, you’ll serve as a strategic partner to our Mid-Market and Enterprise customers. In this role, you’ll go beyond traditional account management, owning executive-level relationships, driving product adoption at scale, and ensuring customers achieve measurable business outcomes that lead to strong retention and expansion. This is an ideal opportunity for someone who is proactive, adaptable, and excited to help shape how Customer Success operates at Venn.We’ll count on you to...Manage a portfolio of Mid-Market and Enterprise accounts, ensuring alignment between customer business objectives and Venn’s solutionsDevelop and execute success and risk plans that define outcomes, success metrics, and adoption milestonesBuild and maintain strong relationships with senior stakeholders, including C-level executivesOwn renewal cycles and proactively identify expansion opportunities through upsell and cross-sell motionsAct as the voice of the customer internally, partnering with Product, Engineering, Sales, and Support to influence roadmap priorities and resolve escalationsIdentify at-risk accounts early and lead mitigation strategies, including executive-level interventions when neededLeverage customer health metrics, product usage data, and sentiment signals to guide engagement and decision-makingServe as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to customersWhat You Will Bring:Bachelor’s degree in Business, Information Technology, MIS, or a related field (MBA or advanced degree a plus)3+ years of experience in Customer Success, Account Management, or Client Services within SaaS, technology, or financial servicesProven experience managing mid-market and enterprise customers with large, complex contractsStrong track record of driving adoption, retention, and expansion with measurable outcomesExecutive presence with the ability to influence and build trust with senior leadersExceptional communication, presentation, and negotiation skillsAnalytical mindset with experience using customer success platforms, CRMs, and reporting toolsAbility to thrive in a fast-paced startup environment and help build scalable processesWhy You’ll Love Working HereWe offer a comprehensive benefits package designed to support our team’s health, well-being, and work-life balance, including:Competitive compensation and commission opportunitiesEquity at VennMedical, dental, vision, life, and disability insuranceHealthcare FSA, HSA, and commuter benefitsUnlimited paid time off, paid sick time, NYSE company holidays, and a paid birthday offThe opportunity to be part of a fast-growing startup with a collaborative, high-impact team where every voice is valued and there are clear paths for growth and promotionWe operate with Trust, Humility, Relationships, Innovation, Vigor, and Empowerment and we look for teammates who do the same!
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