Product Analytics Lead at Vio.com | Torre
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Product Analytics Lead

You'll own analytics for a growing travel platform, shaping user experience and business decisions.
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Full-time

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Emma of Torre.ai
3 months ago

Requirements and responsibilities


OverviewDo you want to join us on a journey to change the trillion dollar travel industry? We are looking for the best and brightest who share our passion for data-driven user experience.At Vio, we believe travel should be effortless, inspiring, and fair. As one of the world’s fastest-growing independent travel tech platforms, we help millions of users compare prices across tens of booking sites to find the perfect stay at the best price. Operating globally in all major markets and regions, we are on a mission to reshape the way people discover and book accommodation through technology, transparency, and trust.Book on Vio enables our customers to book great deals directly on Vio and is a key and growing part of our business. It includes our Accommodation Page, Checkout & Booking Management products as well as Payments & Fraud, Customer Support and Financial reporting. As the Analytics Lead you will own data & analytics for the entire business unit, contributing hands-on to some areas while leading the analysts in your team. So this role offers high ownership and the opportunity to make a significant impact and grow.What you will be doingOwn Analytics for the Book on Vio Domain: Be the analytics and data expert for Book on Vio (BoVio), supporting decision-making across product, commercial, and operational topics.Partner closely with Product Managers to support the definition of OKRs, roadmaps, and prioritiesLead and mentor a small team of Product Analysts through regular coaching, feedback, and growth supportSupport payment and fraud analytics, as well as features like Deal Freeze and Split BookingCollaborate with the Finance team to ensure accuracy and consistency of financial dataWork with the Customer Support team to measure performance and identify opportunities to improve operational efficiencySupport Product Managers in commercial decisions with partners like payment service providers, fraud prevention tools, and dispute resolution servicesCommunicate proactively and educate the rest of the company through insights & best practicesHands-on support for one of the product teams in the domain: work closely with one of the teams, joining their sprint rituals and stand-ups.Perform in-depth analysis on user behaviour data to discover insights & optimise the user experienceDesign, QA, analyse, and interpret A/B tests and translate results into clear, actionable insights for product and engineering stakeholdersEstimate the impact of product initiatives, supporting Product Managers in prioritising initiatives against expected impactDefine tracking and build and maintain data models and dashboards using dbt and LookerMonitor key booking funnel metrics, proactively identify anomalies or issues, and collaborate with engineers to investigate and resolve themThe teamYou will work closely with:Group Product Manager of the BoVio domainThe analysts in your teamProduct Manager, UX Researcher, Designer and Engineers of the product team you supportHead of Customer Support and Finance managerA horizontal analytics chapter for knowledge sharing and peer reviewYou will report to our Head of Analytics, Omer.Who you are8+ years of hands-on experience using data to drive product and business decisionsExperience with Online Travel Agency or e-commerce productsProven experience managing and developing analytics teamsHighly analytical and data-driven, with the ability to assemble, analyse, and interpret complex data to inform decisions and communicate insights clearlyStrong customer focus combined with solid product intuitionDeep expertise in event tracking, advanced SQL, and building data models and dashboards using BI tools such as Looker, Tableau, or Power BIStrong experience designing, running, and analysing A/B experimentsSolid understanding of statistics and practical application in product and business contextsPeople we loveYou are motivated and driven to take responsibility and succeed in a start-up environmentYou are used to using data to influence decisions, not just produce reportsYou are curious, not afraid to make mistakes and willing to question the status quoYou are eager to learn new things and have a flexible mindsetYou are proactive, self-directed, and don’t wait to be told what to doYou take ownership and thrive in environments with ambiguity and fast changeYou like sharing knowledge, giving thoughtful feedback, and helping others grow in their craft.What we offer:Plenty of chances to learn and grow within an open, diverse culture which promotes knowledge sharing, trust and transparency;A great compensation package, perks and benefits (including significant stock appreciation rights);Flexible time off (take as many holidays as you need) and a chance to work remotely;You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam;We value good food and offer catered lunches from various cuisines, great coffee, and the occasional barbecue in our garden;We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad;A budget for your dream home office;Access to free mental health support via OpenUp.
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