Call Center Supervisor

RMA Group Company Limited

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Full-time

Legal agreement: Employment

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Remote (for Cambodia residents)

Posted 9 months ago

Job Description:Manage and oversee a team of call center agents to ensure smooth operations.Measure performance using key metrics such as call abandonment, calls waiting, outbound service booking calls, and customer satisfaction calls.Anticipate escalations and take over calls when necessary.Motivate and support agents through feedback and communication.Prepare monthly and annual performance reports.Monitor compliance with company policies and procedures, ensuring agents follow requests, inquiries, and roadside assistance guidelines.Collaborate with data analysts to analyze customer feedback and present findings to assigned divisions.Identify opportunities for process improvement and implement changes to enhance efficiency and customer satisfaction.

About RMA Group Company Limited:

Role Description: This is a full-time hybrid role for a Frontend Developer (with skills in React). The Frontend Developer will be responsible for implementing user interfaces and creating interactive web applications.

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